Abeje Thurmon
Conyers,GA
Summary
Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Designer Hairstylist
Self Employed
01.2016 - 11.2023
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Front Desk Supervisor
Friends In Transformation Llc
02.2019 - 03.2021
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Rockdale County High School
Conyers, GA05.2016
Skills
- Social media promotion
- Sanitation practices
- Team collaboration
- Portfolio development
- Continuing education
- Fashion-forward thinking
- Problem-solving abilities
- Customer service
- Time management
- Health and safety regulations
- Effective communication
- Customer Consultation
- Marketing Familiarity
Timeline
Front Desk Supervisor
Friends In Transformation Llc
02.2019 - 03.2021
Designer Hairstylist
Self Employed
01.2016 - 11.2023
High School Diploma -
Rockdale County High School