Abek Larbi-Boakye

• Gathered data about course success and participant experiences to help with future course planning.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Coordinated technical training and personal development classes for staff members.
• Delivered new employee onboarding and training sessions via Caterpillar Inc Modules.
• Keep abreast of up-to-date system technologies from our suppliers to present to class participants
• Maintain files of information for use and reference
  Coordinate internal and external training classes
• Assist with evaluation program effectiveness through KPIs
• Assist with new hire orientation training
• Create and organize various forms of skills training for employees and customers
• Develop training outlines and determine best instructional methods (lecture, demonstration, hands-on testing, etc.) to be used during the training session
• Review presentation materials such as videos, publications, or simulations for valuable content used in classes
• Select or develop appropriate training aids such as demonstration models, multimedia programs or hand-out materials
• Operate audio visual and other multimedia equipment as necessary
• Test trainees to measure progress and to evaluate effectiveness of training
• Consult with department and branch management, employees, and customers to determine skills and focus areas for training classes
• Serve as liaison between the Company personnel and factory training contacts regarding training issues
• Maintain, control, and make recommendations for ordering training department service tooling to be used in classes
• Provide technical information to company departments, customers, and vocational schools as requested
• Foster teamwork throughout the Training Department through support of other members of the department when needed or requested
• When required, operate heavy equipment (e.g., dozers & loaders) to evaluate and troubleshoot mechanical problems or set up in conjunction with the teaching of classes
• Manage/Supervise class participants when teaching classes
• Develop and present a variety of diesel mechanic training programs to employees in detailed hands-on and/or technical information sessions in basic level classes - Incorporate knowledge gained from factory classes, field experiences, and self-study into training sessions
• Maintain Learning Management System and handle any transcript changes, class changes, or development plan changes/implementations
• Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
• Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
• Follow all work, safety rules, and procedures
• Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards
• Assist work team to meet the objectives of the department and the Company

• Monitored work performance and quality to maintain standards.
• Spearheaded process improvement initiatives to reduce service costs.
• Organized ongoing maintenance schedules to boost system performance.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Assessed employee work and improved performance with periodic appraisals and dialogue approaches.
• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address.
• Determines staff hours, number of personnel, and parts and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
• Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance work according to workers' knowledge, experience, and repair capabilities on specific types of products
• Arranges for transportation of machines and equipment to customer's location for repairs or from customer's location to shop for repairs that cannot be performed on premises.
• Keeps records of work hours and parts utilized and work performed for each service call.
• Requisitions replacement parts and supplies.
• Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
• Monitor employees' work levels and review work performance
• Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules
• Investigate accidents and injuries, and prepare reports of findings.
• Compile operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results.
  * Performs any and all duties as assigned.

• Scheduled service calls according to customer location and urgency of need.
• Managed on-site and off-site installation, repair, maintenance and test tasks.
• Discussed and recommended service options with customers and explained costs involved.
• Followed safety procedures to avoid injuries in field.
• Attended safety and organized training workshops and team meetings to maximize technical knowledge.

• Delegate work assignments effectively to field service staff to meet

service goals. Act as the main point of contact for customers for

any complaints, inquiries and issues.

• Managed maintenance data records and tracked operating information for onsite reference.
• Tested equipment performance and demonstrated operation and servicing of equipment to customer.
• Managed administrative tasks such as maintaining customer service logs and internal service records.
• Identified mechanical problems and potential risks, coordinating appropriate corrective action.
• Upgraded and modified products and handled special assignments such as PIPs and PSPs assignments.
• Checked safety practices and integrity of PPE.
• Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
• Updated and maintained assigned machines per manufacturer specifications.
• Trained personnel to align objectives, strengthen competencies and standardize operations.
• Recommended design changes, upgrades and replacements to improve systems performance.
• Maintained tools and equipment, parts inventory and library of machine manuals.
• Installed and repaired equipment on clients' premises.
• Coordinated repairs and maintenance actions for fleet of equipment.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Repaired and calibrated systems and equipment post-installation.

• Use Of CAT SIS and Electronic Technician

• Troubleshooting and repairs on Caterpillar Transmissions, Torque

converters,Differentials, Hydraulic Cylinders

• Strip and Rebuild of Caterpillar Transmissions, Torque converters,

Differentials, Hydraulic Cylinders

• Wrote reports and rebuild and problem diagnostics procedures for

customers