Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abel Acosta

Moreno Valley,CA

Summary

Dynamic professional with extensive experience at Transdev, excelling in dispatch operations and driver training. Proven problem-solver with strong customer service skills, adept at managing high-stress situations. Proficient in dispatch software, ensuring efficient logistics and timely service. Committed to fostering positive relationships and enhancing operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dispatcher

Transdev
08.2024 - Current
  • Assisted in managing incoming and outgoing communication for efficient dispatch operations.
  • Coordinated logistics by tracking vehicle locations and estimated arrival times.
  • Communicated with drivers to confirm routes and resolve any issues encountered.
  • Developed familiarity with safety protocols to ensure compliance during operations.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Supported scheduling of reservations, ensuring timely service to customers.
  • Learned to utilize dispatch software for real-time updates and reporting.

Driver / Trainer

Transdev
07.2022 - Current
  • Provided safe, reliable and efficient transportation to numerous passengers within the local communities.
  • Assisted individuals with physical disabilities utilizing different types of transferring aids and equipment, such as wheelchairs, walker, canes, or crutches, into the bus in a safe manner.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Ensured vehicle maintenance and safety compliance through regular inspections.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Trained new drivers on company protocols and best practices for safe driving.
  • Class B license with passenger endorsemnet.

ABA Technician

Shaping Pathways
01.2020 - 01.2021
  • Provided patient care and services through implementation of behavioral therapy.
  • Worked daily with children and adults suffering from developmental disabilities affecting their language, social, and behavioral skills.
  • Developed individualized behavior intervention plans to address challenging behaviors and promote positive growth.
  • Conducted data collection and analysis to assess client behaviors and track progress effectively.
  • Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
  • Reported the effectiveness of the therapy to the supervisors.

Tier 1 Associate

Amazon
07.2015 - 06.2019
  • Worked in the following departments: Prep, pallet receive, and case receive.
  • Efficient working in a fast paced and loud environment in order to meet the high demands of the warehouse.
  • Ability to lift heavy objects in a safe manner.
  • Preparing customer orders for deliveries which include scanning barcodes on products, labeling the items with the correct asin number and packing them up accordingly.
  • Ensuring the products meet quality requirements by confirming the merchandise matches the work order and inspecting for any damages prior to them being shipped.
  • Certified forklift operator responsible for moving boxes around the warehouse for storage purposes and unloading deliveries from incoming vehicles and stacking them to the assigned places.
  • Performing tasks such as delivering associate feedback, providing support, and setting up the production board.
  • Organized several GEMBA walks led by employers which focused on promoting opportunities and providing a safe workplace.

Company Driver

Ashley Furniture
01.2017 - 12.2017
  • Operated a 26 footer box delivery truck.
  • Monitored inventory levels during deliveries, reporting discrepancies as needed.
  • Managed time effectively to meet or exceed deadlines for scheduled pickups and deliveries without compromising quality or safety standards.
  • Improved customer satisfaction by maintaining punctual delivery schedules and ensuring proper handling of goods.
  • Communicated proactively with dispatchers regarding any delays or issues encountered en route for prompt resolution.
  • Assisted with loading and unloading tasks, ensuring efficient turnaround times at customer locations.
  • Obtained delivery confirmation by interacting with the customers and guaranteeing them satisfaction with the experience.

Education

High School Diploma -

Rancho Verde High School
Moreno Valley, CA
06.2014

Skills

  • Customer service
  • Dispatch software
  • Stress tolerance
  • Problem-solving

Certification

Basic Life Support- American Heart Association

Expires: 02/2026

Timeline

Dispatcher

Transdev
08.2024 - Current

Driver / Trainer

Transdev
07.2022 - Current

ABA Technician

Shaping Pathways
01.2020 - 01.2021

Company Driver

Ashley Furniture
01.2017 - 12.2017

Tier 1 Associate

Amazon
07.2015 - 06.2019

High School Diploma -

Rancho Verde High School

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