ABEL ALCALA
Houston
Summary
Serviced-focused Store Director with excellent people skills dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Director
Academy Sports + Outdoors
08.2023 - Current
- Conducted regular performance evaluations for managers & team leads, identifying areas for growth and development.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Championed internal promotion.
- Foster a culture of accountability between all my managers & team leads.
Store Director
Academy Sports + Outdoors
09.2022 - 08.2023
- Oversaw staffing and training, safety compliance, inventory control and financial functions
- Devised processes to boost long-term business success and increase profit levels
- Protected store from loss or theft by setting and enforcing clear security policies
- Identified current and future trends that appeal to consumers
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
General Manager
Old Navy
11.2019 - 09.2022
- Managed budget implementations, over 100 employee reviews, training, schedules
- Maximized efficiency by coaching and mentoring 10 store leaders on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Developed effective business plans to align strategic decisions with long-term objectives
- Designed modern employee recognition program which boosted productivity and improved morale
- Motivated, trained and disciplined over 50 employees to maximize performance
- Managed team schedule with eye for coverage needs and individual strengths
- Enforced quality assurance protocols to deliver ideal customer experiences
- Mentored and motivated team members to achieve challenging business goals
- Taught staff strategies for completing work and smoothly carrying out senior management directives
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Assistant General Manager
Old Navy
05.2018 - 11.2019
- Managed budget implementations, over 100 employee reviews, training, schedules
- Maximized efficiency by coaching and mentoring 10 store leaders on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Developed effective business plans to align strategic decisions with long-term objectives
- Designed modern employee recognition program which boosted productivity and improved morale
- Motivated, trained and disciplined over 50 employees to maximize performance
- Managed team schedule with eye for coverage needs and individual strengths
- Enforced quality assurance protocols to deliver ideal customer experiences
- Mentored and motivated team members to achieve challenging business goals
- Taught staff strategies for completing work and smoothly carrying out senior management directives
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Assistant General Manager
Old Navy
03.2017 - 05.2018
- Managed budget implementations, over 100 employee reviews, training, schedules
- Maximized efficiency by coaching and mentoring 10 store leaders on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Developed effective business plans to align strategic decisions with long-term objectives
- Designed modern employee recognition program which boosted productivity and improved morale
- Motivated, trained and disciplined over 50 employees to maximize performance
- Managed team schedule with eye for coverage needs and individual strengths
- Enforced quality assurance protocols to deliver ideal customer experiences
- Mentored and motivated team members to achieve challenging business goals
- Taught staff strategies for completing work and smoothly carrying out senior management directives
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Assistant Manager
Old Navy
06.2015 - 03.2017
- Train and develop assistant managers to drive profitable sales and provide excellent customer satisfaction
- Rotated merchandise and displays on weekly bases to feature new products and promotions
- Coached over 40 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations
- Approved regular payroll submissions for employees
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base.
Department Supervisor
Old Navy
05.2014 - 06.2015
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Mentored over 50 sales team in applying effective sales techniques and delivering top-notch customer service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
- Planned team-building exercises to increase employee performance and job satisfaction
- Achieved recognition for contribution to store success by optimizing sales
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
- Maintained stock of items, cleanliness, organization and provided excellent customer service
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Handled cash register, returns and refunds
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Trained team members in successful strategies to meet operational and sales targets
- Built and designed large displays weekly to promote specific products
- Submitted reports to senior management to aid in business decision-making and planning
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
Business -
Saint Gregory's University
Shawnee, OKHigh School Diploma -
Katy High School
Katy, TXSkills
- Business Leadership
- P&L Responsibility
- Operational Efficiency and Safety
- Maximizing Profitability
- Administrative Management
- Human Resources Oversight
- Logistics
- Administering Payroll
- Customer Service
- Customer Retention
- Training And Coaching
Certification
ASCEND graduate 2019 - Talent Development Program
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Director
Academy Sports + Outdoors
08.2023 - Current
Store Director
Academy Sports + Outdoors
09.2022 - 08.2023
General Manager
Old Navy
11.2019 - 09.2022
Assistant General Manager
Old Navy
05.2018 - 11.2019
Assistant General Manager
Old Navy
03.2017 - 05.2018
Assistant Manager
Old Navy
06.2015 - 03.2017
Department Supervisor
Old Navy
05.2014 - 06.2015
Business -
Saint Gregory's University
High School Diploma -
Katy High School