Hi, I’m
Abel Barragan
San Francisco,CA
Summary
Motivated and fast-learning leader seeking a position to leverage their experience and skills while contributing to company success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
7
years of professional experience
Work History
H&R Block
Multi-Team Leader
11.2023 - Current
Job overview
- Managed two San Francisco offices, overseeing operations, scheduling, administration, and payment processing.
- Generated $3M in revenue in the last tax season through effective team leadership, operational efficiency and maximum customer satisfaction
- Hired, trained, and developed staff while resolving escalations to maintain high customer satisfaction and retention.
- Distributed responsibilities based on individual strengths to maximize productivity and performance.
- Set concise performance goal measured performance, and provided bi-weekly coaching to drive results.
FPI Management
Leasing Agent
09.2022 - 10.2023
Job overview
- Reside onsite to provide efficient response to resident inquiries, after-hours emergencies, as well as maintenance coordination.
- Managed full leasing cycles from generation to move-in, including application processing, background checks, and lease signage.
- Collected, recorded, and deposited rental income; prepared monthly occupancy, financial, and maintenance reports for ownership review.
- Overseeing lease renewals, rent increases, and enforcement of lease terms in compliance with fair housing and landlord-tenant regulations.
- Continuously conducted property inspections to ensure safety, cleanliness, and regulatory compliance.
- Coordinated with vendors and maintenance teams to complete repairs, capital improvements, and preventative maintenance on schedule.
- Acted as primary liaison between residents, ownership, and service providers to ensure efficient communication and timely issue resolution.
- Analyzed market trends to adjust pricing and promotional strategies, maintaining optimal competitive occupancy rates.
UPS
Supervisor
10.2023 - 05.2024
Job overview
- Conducted daily inventory goals and managed employee operations to uphold company safety protocols
- Ensured accurate package placement and communicated daily team huddles and objectives
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Workday
Sr Associate, Project Manager
02.2021 - 01.2023
Job overview
- Led the successful launch of Workday SMS to General Availability by driving project alignment and fostering collaboration among internal and external team members
- Created and managed high-level project schedules, ensuring timely delivery of dependencies
- Established trust among diverse teams through effective cross-team communication and led scrum-related activities such as backlog grooming and retrospectives
Alorica
Phone Agent
12.2018 - 03.2019
Job overview
- Provided technical support for Verizon customers, handling record-keeping, administration, and payment processing efficiently
- Installed new service plans for customers, ensuring high-quality customer service and satisfaction
Education
Kaplan CollegeFort Lauderdale, FL
Course Certificate from Property Management
06.2025 - 08.2025
University Overview
- Completed professional development in Property Management
- Continuing education in Department of Real Estate
Year UpSan Jose, CA
Year Up CeDiploma from Business Communication, Project Management, HRIS
07.2021
University Overview
- Specialized training in HRIS, including Workday curriculum.
- Acted as Operational Manager, responsible for presenting 'Company of the Week' to colleagues.
- Received 'Professional of the Week' award and recognized as a top performer in Business Communication.
Job CorpSan Jose, CA
Job Corp from Office Administration
07.2020
University Overview
- Certification of Completion: Office Administration
- CPR Certified
Skills
- Project Management
- Customer Engagement
- Team Management
- MS Office Productivity Tools
- Tech Savvy
- Effective Communication
- Payroll Administration
- Multi-tasking and Adaptability
- Teamwork and collaboration
- Training and mentoring
- Project planning and development
- Problem-solving
- Goal oriented
- Payment collection
- Property inspections
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Eviction procedures
- Maintenance scheduling
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Financial budgeting and reporting
- Adaptable
- Grounds maintenance
Websites
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