Abel Bejiga
Tampa,FL
Summary
I Possesses comprehensive knowledge of computers, web-development, operating systems, networking protocols, and technical support.
Overview
6
6
years of professional experience
Work History
Field Service Engineer II
IDEMIA
09.2023 - Current
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Closely work with sustaining engineering team to provide customers with well maintained and managed computer equipments
Hardware Support Engineer
Dell Technologies
09.2022 - 08.2023
- Effectively managed a high-volume caseload of 10+ cases per day, consistently meeting or exceeding performance targets while ensuring timely resolution.
- Implemented streamlined case management, resulting in a 33% increase improvement in client satisfaction.
- Effectively engaged with key stakeholders, including Executives, Directors, Senior Managers, and peers, fostering productive communication and collaboration to achieve successful project outcomes.
Support Engineer
GeekSquad
04.2018 - 08.2020
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
Education
Bachelor of Science - Computer Science
Saint Leo University
Saint Leo, FL12.2022
Skills
- OS: Windows, Mac, Linux
- Cloud: MS Azure
- Virtualization: Hyper-V, VMware, Git-Bash
- Bash, PowerShell
- JavaScript, HTML, CSS
- React, Tailwind, Firebase
- GitHub, Vite, NPM, Parcel, Netlify
- Google Suit, MS Office
- Novice: Python, MongoDb
Websites
Timeline
Field Service Engineer II
IDEMIA
09.2023 - Current
Hardware Support Engineer
Dell Technologies
09.2022 - 08.2023
Support Engineer
GeekSquad
04.2018 - 08.2020
Bachelor of Science - Computer Science
Saint Leo University