Accomplished Outside Sales Representative offering 17 years of experience in the Paint industry. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail. Hardworking, reliable, ambitious and ready to grow with this opportunity.
Overview
20
20
years of professional experience
Work History
Outside Sales Representative
Kelly-Moore Paint Company Inc.
Temple, TX
05.2023 - 01.2024
Promoted the sales of remodels, new residential, commercial, industrial, and/or specialty coatings, painting equipment, and related paint sundries to customers in an assigned territory.
Met and exceeded objectives to sales revenue, gallons sold, and gross margin dollars.
Collaborated with store managers to ensure the best possible levels of customer service; avoidance of product returns and mis-tints; efficient management of inventory; and appropriate handling of customer accounts; which may include the occasional delivery of product in a company vehicle.
Pursued, qualified, and close revenue-generating leads.
Pursued incremental growth in existing accounts by staying close to the customer, finding opportunities for the customer to purchase product, and taking all steps necessary to effectively manage the customer relationship.
Promoted the fair resolution of customer issues including those that pertain to product performance.
Supported marketing and promotional activities.
Participated in all Company meetings, functions, and trainings as required.
Participated in relevant professional organizations, associations, trade shows and conventions.
Store Manager of Operations
Kelly-Moore Paint Company Inc.
Killeen, TX
12.2010 - 05.2023
The Store Manager is responsible for the direct management and leadership of the employees and operations of a Kelly-Moore Paint store.
Partnered closely with the Outside Sales team to ensure the store consistently provided excellent service by understanding the needs of the customers and the business.
Demonstrated and promoted exceptional customer service skills using Kelly-Moore Paint Company's "Signature Service Standards" and coached the team to the same standard.
Partnered with the Sales Team to develop and implement strategies to generate and grow business, including house accounts and supports marketing initiatives.
Demonstrated a solid understanding of company products and applications while developing and coaching employees to do the same.
Accurately distinguished colors.
Utilized skills and experience to ensure all operational parameters and goals were met, focused on sales revenue, gallons sold, and margin dollars.
Scheduled staff according to business needs, managed payroll expenses to budget or better.
Recruited, reviewed applications, interviewed, assessed applicants, and made hiring decisions based on business needs.
Utilized skills, independent judgement, and experience to manage inventory levels to budget, keep paint and sundry inventories at sufficient levels, ensured proper stock rotation, and conducted cycle counts, shelf audits, ordering and physical inventories to support business goals.
Provided for the safety and security of employees and the property.
Delivery Driver / Warehouse Worker
Kelly-Moore Paint Company Inc.
Killeen, TX
03.2006 - 12.2010
Determined optimal routes based on GPS application information and knowledge of local routes.
Reviewed delivery documents and orders and reported errors to supervisor.
Inspected vehicle and maintained gas, oil and water levels.
Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
Filed vehicle logs, cargo records or billing statements according to company regulations.
Performed pre-trip inspections of delivery vehicle according to company guidelines.
Delivered rush merchandise on tight schedules to meet customer targets.
Demonstrated exceptional customer service skills using the "Signature Service Standards".
Assisted customers with the selection of paint colors and sundry products through point of sale.
Prepared and/or contributed to the processing of operational and sales documents.
Accurately handled payment transactions, including cash and charge verifications, following company protocols, and obtained required approvals.
Accurately followed receiving procedures, unloads, and stocked incoming inventory.
Grounds Crew Manager
Killeen ISD
Killeen, TX
11.2003 - 05.2006
Answered customer questions regarding care and general knowledge of landscape.
Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
Attended training sessions related to proper use of landscaping tools and techniques.
Organized materials for upcoming projects including soil amendments and fertilizer bags.
Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Performed turf maintenance activities such as aerating, topdressing, seeding and fertilizing.
Performed routine landscape maintenance such as trimming shrubs, hedges and bushes.
Followed landscaping designs to determine placement of sod, flowers or foliage.
Cut and trimmed lawns using power mowers and edgers.
Trimmed or edged around flower beds, walks, or walls.
Provided assistance in the installation of playground equipment at designated sites.
Applied mulch and burlap coverings to bushes and trees for winter.
Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
Removed debris from sidewalks and parking lots using blower machines or manual labor.
Planted trees, shrubs, bushes and flowers in decorative planters and displays.
Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
Operated landscaping equipment to maintain grounds and remove trees.
Understood and followed oral and written directions.
Education
High School Diploma -
C E Ellison High School
Killeen, TX
06-1996
Skills
Ability to communicate in two languages (English/Spanish)-successfully gaining double the cliental
Ability to use a computer for various business applications including CRM and MS office and to find information and perform research on the internet
Ability to multi-task, manage competing priorities, and flex with the circumstances
Good time management skills
Strategic Negotiations
Prospecting and Cultivating
Prospecting Techniques
Competitor Research and Analysis
Persuasive Negotiator
Closing Techniques
Sales Closing
Brand Awareness Development
Client Needs Assessment
Relationship Building
Superior Organizational Skills
Customer Service-Oriented
Team Worker
Friendly and Positive
Problem-Solving
Customer Service
Relationship Cultivation
Documentation and Reporting
Approachable
Sales Associate of the Month Award
Team Development
Competitor Monitoring
Operations Management
Loss Prevention
Store Merchandising
Risk Management
Shift Scheduling
POS Systems
Retail Inventory Management
Customer Service Management
Employee Training
Supply Ordering
Work Planning and Prioritization
Accurate Cash Handling
Customer Relations
Training and Mentoring
Store Opening and Closing Procedures
Staff Supervision
Accomplishments
Received numerous awards for store manager of the month and quarter.
Awards for highest performer in sales for the district.
Built up the Killeen Store from $700,000 to $2mil.
As Sales Rep for the Temple Store during a slow and tough time, helped it reach $2mil.