Abel Hernandez

In the last year I've been providing excellent customer service which is a critical part of any retail operation, but it requires a lot of behind-the -scenes work to be executed well. As a lead Clerk, having deep understanding of the different departments within the store and the process involved in each of them is an essential aspect of my role. My experience in ordering and controlling inventory levels and understanding the FIFO methods will help ensure that the store has the products customers need, the quantities they need, and at the right time. Additionally, my responsibilities in receiving, such as checking in trucks and vendors to ensure there are no price discrepancies and ensuring the floor plan is based on the planogram, are essentials tasks that contribute to the smooth operations of the store.

With learning the AS400 system to manage various aspects of store operations. This includes tracking target hours for cashiers, grocery department, and freight, monitoring sales trends, resolving invoice errors, submitting store service tickets, researching stales and recalls, ordering, making sure LRQTs are in the correct spots and much more. My knowledge and experience with AS400 has given me a comprehensive understanding of the systems capabilities and how it supports the store's success.

With me being an opening and closing Lead Clerk this past year I've learned to understand how dry, freezer and the deli sales, and bringing in items that have a high movement with maximum profitability margin.