Dining Room Server
Freedom Village Continuing Care Retirement Living
Lake Forest, CA
05.2024 - 10.2024
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took orders and delivered food items to residents in main dining room.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Replenished table, wait staff and kitchen supplies.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.