Abel Iniguez

Operations Manager

Academy Sports Outdoors

Odessa

05.2021 - Current

Built strong operational teams to meet process and production demands.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Guided employees on understanding and meeting changing customer needs and expectations.
Managed scheduling, training and inventory control.
Analyzed data from daily reports to identify trends in production performance metrics.
Presented performance and productivity reports to supervisors.
Monitored and improved efficiency of processes, team performance, and customer service.
Oversaw financial management, budget management, accounting and payroll activities.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Delegated work to staff, setting priorities and goals.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Delivered positive customer experiences by implementing effective quality assurance practices.
Collaborated with team leaders on quality audits.
Enforced federal, state, local and company rules for safety and operations.
Developed key performance indicators to measure effectiveness of operational processes.
Negotiated contracts with vendors and service providers, securing favorable terms.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Measured and reviewed performance via KPIs and metrics.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Improved morale and management communication by creating employee recognition and rewards practices.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Prepared staff work schedules and assigned team members to specific duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.