Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abel Kisiel

Mr.
Phoenix,Arizona

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagements and boost overall performance. Successful at managing multiple priorities with a positive attitude. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients,Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality over quantity, Articulate, energetic, professional, hardworking, dependable, Willingness to take on added responsibilities to meet team goals and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Procurement Manager/Logistics & Opes Specialist

Embry Health
Phoenix, AZ
06.2021 - Current
  • Developing cost-effective strategies for purchasing of materials used in medical, COVID 19 , business operations
  • Evaluating spending's operations while seeking ways to improve and enhance quality of products purchased and timeliness of deliveries
  • Developed and maintained relationships with key suppliers/vendors for smooth communication and to meet required expectations.
  • Communicating with management and directors regularly regarding efficient flow of goods and services affecting production
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Directed shipping and receiving of wide range of products daily.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Conducting cost analyses and setting benchmarks for improvement
  • Developed productive relationships with key account holders.
  • Conducted research to address shipping errors and packaging mistakes.
  • Completed monthly profit and loss performance reports.
  • Participated in team-building activities to enhance working relationships.
  • Developing risk management procedures to mitigate losses in event of product shortages
  • Assessed areas of service concern and developed improvement plans.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
  • Supervising purchasing team and delegating tasks across departments when necessary
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Worked closely with company legal department to make sure contracts and terms are favorable
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Media Specialist

NAU Media
Flagstaff, Arizona
08.2018 - 12.2021
  • Setup camera and audio equipment’s
  • Fax camera and audio equipments
  • Make sure all media equipment’s are working properly before event
  • Film and broadcast sporting events such as basketball, football, soccer and other events like graduation to be viewed on TV such as Fox sport, PHX CW, ESPN and NAZ TV
  • Clean up and break down camera and audio equipment’s at end of each events.
  • Make sure equipment’s are put away properly where they belong
  • Organize meetings with rest of crew members to discuss about what went well during event and what we need to improve on upcoming events and train new employees
  • Supervise all stuff to make sure they can perform their duties proper
  • Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.
  • Executed setup and breakdown of speakers, cables and computers
  • Maintained equipment in good working order for school-wide use
  • Set up and operated audio and visual equipment for company events, meetings and presentations per month

Acting Assistant Manager

Fat Olives Italian Restaurant
Flagstaff, AZ
08.2018 - 06.2021

Work along GM( General Manager) to train new employees

  • Preparing, organizing catering events such as Wedding, college Graduation, Birthday, concerts, business events and festivals.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increase employee performance,job satisfaction to strengthen retention and engagement by training and development frequently.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
  • Acting as Supporting Manager when GM is not available
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Procure and purchase necessary supplies and equipment as needed.
  • Developed strategy to increase sales and drive profits.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Created employee schedules to align coverage with forecasted demands.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Introduced new products and services to increase profit and customer satisfaction.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly professionalism and knowledgeable service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.

Food and Beverage Supervisor, • Head Server and Bartender, • Pool and SPA

Amangiri Resort
Canyon Point, Utah
01.2019 - 01.2020
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected and replenished pool towels while monitoring inventory to minimize loss.
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
  • Tested and maintained water quality with periodic sampling.
  • Monitored pool area for violations and potential hazardous situations.

Server • Supporting Manager, • Bartender

Hana Japanese Eatery
Phoenix, AZ
08.2013 - 08.2013
  • Provide excellent guest service with customer first attitude.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised server staff and simultaneously served personal section of tables.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Reduced employee turnover with hands-on leadership and coaching.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Arts - Business

Phoenix College/ Paradise Community College
Phoenix, AZ
08.2017 - 05.2022

Bachelor’s - Hotel & Restaurant Management

Northern Arizona University
Flagstaff, AZ
08.2017 - 12.2021

Skills

Recruiting and interviewing

undefined

Timeline

Procurement Manager/Logistics & Opes Specialist

Embry Health
06.2021 - Current

Food and Beverage Supervisor, • Head Server and Bartender, • Pool and SPA

Amangiri Resort
01.2019 - 01.2020

Media Specialist

NAU Media
08.2018 - 12.2021

Acting Assistant Manager

Fat Olives Italian Restaurant
08.2018 - 06.2021

Associate of Arts - Business

Phoenix College/ Paradise Community College
08.2017 - 05.2022

Bachelor’s - Hotel & Restaurant Management

Northern Arizona University
08.2017 - 12.2021

Server • Supporting Manager, • Bartender

Hana Japanese Eatery
08.2013 - 08.2013
Abel KisielMr.