Abel Lewis

• Monitored security cameras to ensure safety of customers and staff.
• Resolved customer disputes in a professional manner while maintaining positive relationships.
• Verified reservations by phone or in person.
• Tracked inventory levels of supplies needed for front desk operations.
• Maintained accurate records of all transactions within the hotel software system.
• Maintained cleanliness of lobby area throughout shift.
• Assisted guests with check-ins and check-outs in a timely manner.
• Provided assistance to guests throughout their stay.
• Processed payments for room charges, taxes, and other incidentals as required.

• Resolved customer complaints in an efficient and timely manner.
• Answered phones promptly and efficiently routed calls to appropriate personnel or departments.
• Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
• Adhered to safety regulations while handling cash transactions.
• Monitored lobby activity and conducted security checks on visitors entering the premises.
• Responded to customer inquiries and complaints in a professional manner.
• Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
• Resolved problems related to billing discrepancies between guests and hotels' accounts department.
• Ensured that all front desk areas were adequately stocked with supplies at all times.
• Verified credit card authorization forms before accepting payments from customers.

• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Ensured compliance with all safety regulations within the store environment.
• Answered customer inquiries regarding store policies and procedures.
• Balanced daily transactions on a computerized point-of-sale system.
• Greeted customers and answered any questions they had about the store's products and services.
• Conducted price checks for special orders or discounts as requested by customers.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Resolved customer complaints professionally in accordance with company policy.

Drive Membership Sales: Actively engage with travelers, pitch the benefits of CLEAR, and convert interactions into membership enrollments.

Deliver Exceptional Customer Service: Create positive and memorable experiences for travelers, members, and potential customers by providing top-tier service, and addressing any inquiries.

Security and Safety Adherence: Follow all security protocols, including verifying airline documents, confirming traveler identification, and maintaining strict adherence to safety procedures.

Achieve and Exceed Sales Goals: Meet or exceed daily and monthly sales targets by consistently enrolling new members through proactive engagement and effective sales techniques.

Demonstrate adaptability in learning and selling a variety of products and services, with the ability to quickly pivot between offerings based on customer needs and operational priorities.

Sales-Focused: Passion for sales, with a results-driven mindset, always looking to meet and exceed targets. Prior experience in sales or customer service is a plus, but we will provide the training to help you succeed!

Strong Communicator: Ability to effectively communicate the value of CLEAR’s offerings, and engage with potential customers, members, and travelers.

Customer-Centric: Skilled at creating meaningful connections with customers, and offering tailored solutions to their travel needs.

Self-Motivated: Energetic, positive attitude, with a desire to grow and take on additional responsibilities, particularly in sales.

• Resolved customer complaints in an efficient and timely manner.
• Answered phones promptly and efficiently routed calls to appropriate personnel or departments.
• Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
• Adhered to safety regulations while handling cash transactions.
• Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
• Ensured that all front desk areas were adequately stocked with supplies at all times.
• Verified credit card authorization forms before accepting payments from customers.
• Updated records for all guests staying at the hotel including contact details, number of nights stayed, special requests.

• Weighed packages prior to shipping to ensure compliance with weight regulations.
• Received incoming shipments, inspected contents, compared against invoices and purchase orders.
• Identified damaged or defective products upon receipt and reported them accordingly.
• Maintained a safe work environment by adhering to safety regulations at all times.
• Followed safety procedures while operating machinery and equipment.
• Ensured all documents related to shipping were accurately filled out per established procedures.
• Labeled boxes, containers, and pallets for shipment purposes.
• Assembled and packed orders according to customer specifications.