Abel Lewis
INKSTER,Michigan
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Reliable Front Desk Agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
1
1
year of professional experience
Work History
Cashier
McDonald's
04.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Ambassador
Clear
10.2022 - 02.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Maintained knowledge of current promotions and product features.
- Provided exceptional customer service to drive satisfaction.
- Worked with team to achieve sales goals for products.
- Maintained accurate records of promotional events and customer interactions.
Front Desk Agent
Hampton Inn By Hilton
01.2022 - 08.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Bachelor of Science - Digital Cinematography
Full Sail University
11.2024
Skills
- Special Assignments
- Prospecting Skills
- Special Requests
- Guest Satisfaction
- Sales Expertise
- Order Taking
- Posting Charges
- Guest Services
- POS Systems
- Hospitality Service
- Hotel Experience
- Verifying Reservations
- Front Desk Experience
- POS Inventory System Operation
Timeline
Cashier
McDonald's
04.2023 - 05.2023
Sales Ambassador
Clear
10.2022 - 02.2023
Front Desk Agent
Hampton Inn By Hilton
01.2022 - 08.2022
Bachelor of Science - Digital Cinematography
Full Sail University