Summary
Overview
Work History
Education
Skills
Timeline
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Abel Lewis

Abel Lewis

INKSTER,MI

Summary

With a proven track record at Extended Stay America, exceling in enhancing guest satisfaction and streamlining operations.

Skilled in hotel software and adept at conflict resolution, significantly contributed to maintaining high customer satisfaction rates. Professionalism and ability to multitask have fostered loyalty and repeat business, underscoring commitment to excellence in guest services.

Offering friendly demeanor and genuine interest in making guests feel welcome and valued. Brings aptitude for quickly learning customer service protocols and effective communication techniques.

Ready to use and develop interpersonal and problem-solving skills in Front Desk Agent role.

Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment. Seeking to transition into new field by leveraging ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in new role.

Knowledgeable in the hotel business with solid background in guest services. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving abilities and effective communication skills.

Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Extended Stay America Canton
09.2024 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Enhanced security measures, ensuring safe environment for guests and staff.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Handled customer complaints to satisfy and retain guests.
  • Managed check-in and check-out procedures for guests.
  • Assisted guests with variety of services and local attraction information.
  • Can multitask. Answer phones and check in 20 guests at the same time.

Guest Service Representative

Extended Stay America Dearborn
08.2023 - 11.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Can multitask. Answer phones and check in 20 guests at the same time.

CLEAR Ambassador

CLEAR
10.2022 - 02.2023
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Served as organization ambassador at various charity events, promoting mission and values.
  • Resolved conflicts between staff members and community members in diplomatic manner.
  • Can help 10 people at the same time.

Front Desk Agent

Hampton Inn By Hilton
01.2022 - 08.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Can multitask. Answer phones and check in 20 guests at the same time.

Education

Graduate Certificate - Film And Video Production

Full Sail University
Winter Park, FL
09-2024

Skills

  • Detail Oriented
  • Complaint Handling
  • Public relations
  • Professionalism
  • Hotel Software Experience
  • Reliability

Timeline

Guest Service Representative

Extended Stay America Canton
09.2024 - Current

Guest Service Representative

Extended Stay America Dearborn
08.2023 - 11.2024

CLEAR Ambassador

CLEAR
10.2022 - 02.2023

Front Desk Agent

Hampton Inn By Hilton
01.2022 - 08.2022

Graduate Certificate - Film And Video Production

Full Sail University
Abel Lewis