Summary
Overview
Work History
Skills
Timeline
Generic

Abel Lozano

Fayetteville,NC

Summary

Sr. Systems Engineer with demonstrated command of Technical Military Intelligence Management Systems.

Systems Integration expert with developed aptitude for Geospatial hardware maintenance and Data management and storage. Proven history of fostering Software and Hardware integration to meet site team, individual and management objectives.

Technical Account Manager with talent for Site Service Management and Business Development. Strong knowledge of Enterprise Support Processes and Systems Integration.

Communicative and team-oriented with proficiency in Team Focused Support.

Multilingual and fluent in English and Spanish, offering solid comprehension of cultural diversity.

Overview

15
15
years of professional experience

Work History

Site Lead / Technical Account Manager

Universal Strategy Group Inc.
Ft. Bragg, NC
07.2014 - Current
  • Streamlined procedures by automating arduous tasks to increase efficiency.
  • Assisted remote employees and made recommendations on handling system problems at home offices.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
  • Studied network security logs to identify and eliminate outside and internal threats.
  • Planned, implemented and integrated updated system-oriented projects.
  • Provided status updates to keep upper management informed and to reach goals.
  • Performed root cause analysis and created corrective action strategies to mitigate risks.
  • Created systems for deployment by military in remote locations.
  • Suggested initiatives to improve remote access performance, including software and hardware upgrades.
  • Developed procedures and standards for document control and aided in implementation.
  • Built and oversaw network infrastructure comprised of various virtual products.
  • Created effective testing protocols and reports and submitted to clients for review.
  • Gathered and evaluated business requirements for diverse range of projects.
  • Analyzed systems performance data to identify inefficiencies.
  • Liaised with clients to evaluate project needs and identify cohesive software and hardware solutions.
  • Managed 5 - member team to resolve system outages and handle case escalations.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.

Field Service Engineer

VideoBank Digital
North Vale, NJ
11.2012 - 06.2014
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Identified engineering problems and recorded solutions for reference purposes.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
  • Recommended equipment design changes and upgrading, as needed.
  • Conducted developmental tests and detailed experiments to collect design data.
  • Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
  • Managed all administrative operations, including purchase orders, quotations, time sheets and expense sheets.
  • Coordinated work between team, other departments, subcontractors and customers.
  • Repaired and calibrated systems and equipment post-installation.
  • Diagnosed system failures and determined most cost-efficient solutions.
  • Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
  • Filed and stored all engineering documents in proper order and by due dates, including drawings, version histories and RFIs.
  • Assisted in development of equipment, providing recommendations to engineering designs.
  • Performed onsite installation, modification and maintenance of systems and equipment.

IT Site Lead

DynCorp International
Tolemeida, Colombia, SA
04.2010 - 10.2012
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Supervised day-to-day operations, equipment use and team of employees.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Retained records of supplies and tools used and tasks performed for each project.
  • Communicated with local business owners and community members to facilitate use of resources.
  • Determined and alleviated hardware, software and network issues.
  • Spearheaded server infrastructure development, quality control, staging and production operations.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Increased system security and performance with proactive changes.
  • Supported, configured, maintained and upgraded customer networks and in-house servers.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Planned, tested and supported high-availability infrastructures.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Consulted users to determine areas in need of improvement.
  • Managed day-to-day storage equipment administration to promote optimal system asset application.
  • Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
  • Submitted recommendations regarding infrastructure overhauls.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Set up, optimized and managed network equipment.
  • Orchestrated and oversaw upgrades to system hardware and software.

Skills

  • Planning and design
  • Skilled in AWC Cloud
  • Skilled in Microsoft Enterprise Services
  • Skilled in VMWare
  • Skilled in ESRi GIS Software
  • Skilled in Hardware Design / Procurement / Support

Timeline

Site Lead / Technical Account Manager

Universal Strategy Group Inc.
07.2014 - Current

Field Service Engineer

VideoBank Digital
11.2012 - 06.2014

IT Site Lead

DynCorp International
04.2010 - 10.2012

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Abel Lozano