Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Abel Maciel

Brownsville,TX

Summary

Dynamic sales professional with a proven track record at L&F Distributors, excelling in visual merchandising and relationship building. Achieved significant sales growth through strategic planning and effective communication. Recognized for optimizing inventory control and enhancing customer satisfaction, demonstrating adaptability and a goal-oriented mindset in fast-paced environments.

Sales professional with strong background in merchandising, skilled in driving product visibility and maximizing sales. Known for effective team collaboration and adaptability to changing needs, ensuring reliable performance and goal achievement. Expertise in inventory management, visual merchandising, and customer relationship building, with focus on delivering tangible results.

Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.

Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Proven track record of identifying cost savings opportunities and developing and executing strategies to maximize sales and profits. Considered valuable asset to any team.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

25
25
years of professional experience

Work History

Sales Merchandiser

L&F Distributors
10.2013 - 06.2025
  • Increased sales by establishing strong relationships with clients and understanding their needs.
  • Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
  • Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
  • Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
  • Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
  • Trained new sales merchandisers on company policies, products, and best practices to ensure consistent high-quality performance across the team.
  • Organized successful in-store events that attracted new customers and boosted overall sales figures.
  • Negotiated favorable pricing agreements with vendors, resulting in cost savings for the company.
  • Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
  • Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Cultivated relationships with wholesalers and distributors to increase inventory availability.
  • Managed and maintained purchase orders and invoices.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Studied and monitored market trends to identify potential suppliers.
  • Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.

Customer Service Representative

Stripes Convenience Store
09.2010 - 06.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Sales Associate

Feldmans Liquor Store
08.2010 - 06.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.

Manager

Tejano Mart
02.2007 - 03.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Customer Service Representative

Auto Zone Auto Parts
04.2004 - 08.2010
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Customer Service Representative

Valero Corner Store
01.2000 - 03.2007
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

No Degree -

Los Fresnos High School
907 N Arroyo Blvd Los Fresnos, TX 78566

Skills

  • Goal oriented
  • Sales strategies
  • Brand awareness
  • Visual merchandising
  • Reliable and punctual
  • Pricing and shelf labeling
  • Maintaining stock levels
  • Product inventory counts
  • Stock rotation
  • Multitasking
  • Ordering and purchasing
  • Organizational skills
  • Team collaboration
  • Self motivation
  • Staff training
  • Goal setting
  • Decision-making
  • Active listening
  • Adaptability and flexibility
  • Effective communication
  • Price negotiations
  • Relationship building
  • Purchase order management
  • Product knowledge
  • Professionalism
  • Task prioritization
  • Team building
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Vendor relationships
  • Pricing negotiation

Languages

Spanish
Native or Bilingual

Timeline

Sales Merchandiser

L&F Distributors
10.2013 - 06.2025

Customer Service Representative

Stripes Convenience Store
09.2010 - 06.2014

Sales Associate

Feldmans Liquor Store
08.2010 - 06.2014

Manager

Tejano Mart
02.2007 - 03.2013

Customer Service Representative

Auto Zone Auto Parts
04.2004 - 08.2010

Customer Service Representative

Valero Corner Store
01.2000 - 03.2007

No Degree -

Los Fresnos High School

Similar Profiles

CREATE PROFILE
Abel Maciel