Abel Martinez
Glendale,AZ
Summary
Results-oriented Life Insurance Agent provides tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Licensed Life Insurance Agent
American Income Life
01.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Utilized advanced analytical skills to evaluate complex cases and identify optimal solutions for challenging situations.
Licensed Life Insurance Agent
New York Life Insurance Co
11.2022 - 01.2024
- Exceeded sales targets consistently, contributing to the overall success of the agency or firm.
- Effectively managed a diverse client portfolio, resulting in strong retention rates and ongoing referrals.
- Maintained high standards of customer service by building relationships with clients.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
- Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
- Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
Catering Coordinator
Lucis Healthy Market Place
05.2019 - 06.2021
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Maintained flexible work schedule to meet event needs.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
Catering Server
Atlasta Catering And Event
11.2017 - 08.2019
- Set up banquet tables and chairs based on event requirements.
- Answered guest questions about event plans and food service choices.
- Enhanced guest experience by providing exceptional service during catered events.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
Education
GED -
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.2020
Skills
- Strong salesmanship
- Compliance knowledge
- Follow-up skills
- Client Relationship Management
- Customer Service
- Customer Engagement
- Strong Communication Skills
- Sales Pipeline Management
- Stress Tolerance
- Customer Relations
- Interpersonal communication skills
- Sales expertise
- Customer Needs Assessment
- Sales Development
Languages
Spanish
Limited Working
Timeline
Licensed Life Insurance Agent
American Income Life
01.2024 - Current
Licensed Life Insurance Agent
New York Life Insurance Co
11.2022 - 01.2024
Catering Coordinator
Lucis Healthy Market Place
05.2019 - 06.2021
Catering Server
Atlasta Catering And Event
11.2017 - 08.2019
GED -
Maricopa Community Colleges - Paradise Valley Community College