Abel Michael

• Responsible for the day -to-day running of the company and liaising with the shift managers of other branches to ensure smooth operations and customer satisfaction.
• Act in the stead of the CEO and report every activity to the CEO, demonstrating accountability, initiative, and follow-through in decision-making.
• Ensure proper liaison with suppliers for effective inventory management, triaging needs, and tracking supplies from different vendors.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Trained employees in essential job functions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Developed and implemented strategies to increase sales and profitability.
• Developed and implemented customer service policies to enhance satisfaction.
• Solicited customer feedback to identify and improve on areas of weakness.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Assembled, sealed, and loaded packages into correct trucks.
• Used hand-held scanners and physical logs to accurately track item movements.
• Followed verbal and written instructions to properly move and ship products.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Followed safety regulations to maintain safe work environment.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Maintained clean, orderly work environment free of hazards.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Loaded and unloaded materials onto and off of trucks for fast shipment.

COO, 05/2007 to 11/2016

AAM Ventures PLUS - LAGOS, Nigeria

• Developed quarterly business plans to evaluate cost projections.
• Refined organizational structure to consolidate, streamline and delineate necessary functions.
• Assisted client to Client to launch Product (PhoneSAV) in the telecommunication sector
• . Provided Channel Marketing direction which facilitated Product recognition in a short space of time.
• Assisted Client in generating Marketing Management Plan to help secure the Marketing rights of “Section on Business Law” – an arm of Nigeria Bar Association in one of her conferences. The first of its kind.
• Assisted in conceptualizing and identifying of a brand.
• Proactively developed several customer relationships with new and re-emerging Clients.
• Developed the first discourse for National Pension Commission where its Agents were evaluated.
• Organized a 2day programme – (a discourse & an award day) to commemorate the “10th Year Anniversary of the Creation of the 5 divisions in Lagos State” in collaboration with Lagos State Ministry of Home Affairs & Culture.
• Managed the Print Production department to ensure that all briefs go through the right channels in other to have a sound delivery of same.
• Liaise with head of departments to ensure that the avowed culture of the company is properly adhered