Natali Hernandez
North Hollywood,California
Summary
Proven team player with a track record of enhancing customer satisfaction at Baskin Robins, adept in drawer balancing and leveraging exceptional communication skills to address guest inquiries effectively. Demonstrated ability to train peers and manage transactions accurately, significantly contributing to a well-organized and customer-focused environment. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Cashier / Crew Memember
Baskin Robins
Sun Valley, CA
02.2020 - Current
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
Receptionist
Kenacu
North Hollywood, CA
01.2018 - 01.2019
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Greeted visitors and provided them with assistance.
- Updated daily log book with information about visitors entering the premises.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
East Valley High School
North Hollywood, CA05-2013
Skills
- Product restocking
- Guest inquiries
- Drawer balancing
- Multitasking and organization
- Customer assistance
- Written and verbal communication
- Promotions and discounts
- Patience and empathy
- Reliability and punctuality
- Team collaboration
- Customer service
- Scheduling
- Greeting and seating clients
- Data inputting
- Organization skills
Languages
4
Education and Training
other,North Hollywood, CA
Contact
North Hollywood, California 91605
Timeline
Cashier / Crew Memember
Baskin Robins
02.2020 - Current
Receptionist
Kenacu
01.2018 - 01.2019
High School Diploma -
East Valley High School
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