Summary
Overview
Work History
Skills
Languages
Timeline
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Abel Rezene

Linthicum Heights,MD

Summary

Dynamic Automotive Finance Manager with a proven track record at Sport Chevrolet, excelling in regulatory compliance and strong negotiation skills. Achieved consistent monthly performance targets by securing optimal financing solutions and enhancing customer satisfaction through effective problem-solving. Committed to continuous improvement and fostering collaborative relationships to drive sales success.

Overview

14
14
years of professional experience

Work History

Automotive Finance Manager

Sport Chevrolet
10.2020 - 06.2025
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
  • Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
  • Maximized profitability by negotiating and structuring optimal automotive financing deals.
  • Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
  • Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
  • Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
  • Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
  • Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
  • Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.

Car Salesperson

Sport Chevrolet
01.2019 - 10.2020
  • Completed registration paperwork and sales documentation.
  • Improved the overall buying experience for each client by offering attentive support during test drives.
  • Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
  • Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
  • Consistently adhered to company guidelines regarding ethical selling practices.
  • Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
  • Responded to customer enquiries via telephone and email.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Car Salesperson

Lindsay Ford of Wheaton
07.2017 - 01.2019


  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.

Manager

Armand’s Chicago Pizzeria
08.2015 - 06.2016
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Manager

BurgerFi
01.2014 - 05.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager

Kensington U-Haul
12.2011 - 08.2013
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Skills

  • Regulatory compliance
  • Strong negotiation skills
  • Goal-oriented mindset
  • Contract preparation
  • Continuous improvement focus
  • Decision making aptitude
  • Financial product sales
  • Problem-solving capacity

Languages

Amharic
Native or Bilingual

Timeline

Automotive Finance Manager

Sport Chevrolet
10.2020 - 06.2025

Car Salesperson

Sport Chevrolet
01.2019 - 10.2020

Car Salesperson

Lindsay Ford of Wheaton
07.2017 - 01.2019

Manager

Armand’s Chicago Pizzeria
08.2015 - 06.2016

Manager

BurgerFi
01.2014 - 05.2015

Manager

Kensington U-Haul
12.2011 - 08.2013

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Abel Rezene