Abel Romero
Richmond,CA
Summary
Dynamic team member with a proven track record, excelling in team leadership and customer service management. Enhanced operational efficiency and resolved customer complaints, fostering loyalty. Skilled in cash handling and problem-solving, I thrive in high-pressure environments, ensuring a positive dining experience for all guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Cholita Linda LLC
Oakland, CA
01.2025 - Current
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained new team members on procedures, safety protocols, and customer service techniques.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Facilitated team meetings to discuss performance goals and operational challenges effectively.
- Completed cash and credit card transactions accurately using POS software.
Food Runner
Cholita Linda LLC
Oakland, CA
08.2024 - 01.2025
- Delivered food promptly and accurately to tables, ensuring customer satisfaction.
- Collaborated with kitchen staff to streamline order assembly and enhance service speed.
- Maintained cleanliness and organization of dining area, supporting a welcoming environment.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
Associate of Science - Informatics
Osvaldo Herrera
06-2016
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service management
Certification
- California Food Handler Training Certificate Program
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Leader
Cholita Linda LLC
01.2025 - Current
Food Runner
Cholita Linda LLC
08.2024 - 01.2025
Associate of Science - Informatics
Osvaldo Herrera