Abel Torres
Seattle,WA
Summary
Adaptable customer-oriented store manager offering several years of experience in retail operations, sales, and service team leadership. Looking to drive business objectives through hard work, attention to detail, and excellent customer service skills.
Overview
5
5
years of professional experience
Work History
Store Manager
Rachel's Ginger Beer
Seattle, WA
12.2021 - Current
- Oversees all aspects of daily store operations, including inventory monitoring, opening and closing procedures, and cash handling.
- Manages team operations, including screening, hiring, and training new employees, as well as overseeing calendars, schedules, and payroll duties.
- Enforces alcohol safety regulations in accordance with local legislation during the preparation and serving of drinks and alcohol.
- Ensured high quality of customer service by monitoring staff compliance with established standards.
- Prepares monthly reports on sales figures, expenses, and profits in order to develop strategies for maximizing sales and profitability.
Lead Host
Din Tai Fung
Seattle, WA
06.2021 - 12.2021
- Provided excellent customer service while addressing inquiries and requests regarding menu items, restaurant services, and special events or promotions.
- Tracked reservations and seating arrangements for guests of different party sizes, aiming to optimize capacity and prioritize guest safety and comfort.
- Monitored dining room activity throughout shift, addressing any conflicts quickly and professionally without compromising the quality of service.
- Maintained and updated sales transaction records for all orders and reservations handled via the restaurant's POS system.
Lead Associate
Little Big Burger
Seattle, WA
06.2019 - 06.2021
- Ensured adherence to restaurant recipe and presentation standards by executing appropriate food preparation methods, portion sizes, and garnishes.
- Adhered to the company's sanitation policies and procedures to ensure compliance with health, safety, and hygiene regulations in the kitchen area.
- Examined operational records to determine the volume of resources utilized and maintain accurate inventory levels.
Education
Associates of Arts -
Seattle Central College
Seattle, WA06.2021
Skills
- Customer Service
- POS Systems
- Restaurant Operations
- Food & Alcohol Safety
- Project & Time Management
- Critical Thinking & Problem Solving
- Team Collaboration & Management
- Microsoft Office & Google Suite
Timeline
Store Manager
Rachel's Ginger Beer
12.2021 - Current
Lead Host
Din Tai Fung
06.2021 - 12.2021
Lead Associate
Little Big Burger
06.2019 - 06.2021
Associates of Arts -
Seattle Central College
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