Abelardo Morin
Mission
Summary
Versatile professional with a strong background in customer service and team leadership, notably at Charter Spectrum. Excelled in enhancing customer satisfaction and resolving issues, demonstrating exceptional problem-solving and active listening skills. Proven expertise in Microsoft Windows and fostering team development. Achieved significant improvements in service delivery and customer relations.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Flowback Operator
DMS Solutions
01.2012 - 03.2022
- Trained workers in proper methods, equipment operation and safety procedures.
- Recommended changes to work flows or on-site procedures.
Service Coordinator Supervisor
Halliburton Energy Services
05.2003 - 11.2011
- Managed and coordinated service teams to achieve successful completion of service projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Provided leadership, guidance and support to staff members.
Automated Logistical Specialist (92A)
US Army
08.1999 - 08.2002
- Established operations procedures and complied with military policies.
- Completed work orders and recorded supply readiness.
- Developed standard operating procedures for team to follow and maintained records of activities.
Education
Sharyland High School
Mission, TXLogistics Management
Army Quartermaster Center And School
Fort Lee, VASkills
- Account Management
- Business Development Understanding
- Customer Relations
- Active Listening
- Report Creation
- System Implementation
- Microsoft Windows
- Understanding Customer Needs
- Time Management
- Critical Thinking
- Microsoft Outlook
- Call Volume and Quality Metrics
- Problem-Solving Ability
- Team Development
- Call center experience
- Problem resolution
Recognitions
Achieved Silver key to success award
Achieved 3X Bronze keys to success awards
Achieved 3X Quarterly Awards
Achieved 13X All Star Awards
Spectrum Veteran Recognition Certificate
Timeline
Customer Service Representative
Charter Spectrum
04.2022 - Current
Flowback Operator
DMS Solutions
01.2012 - 03.2022
Service Coordinator Supervisor
Halliburton Energy Services
05.2003 - 11.2011
Automated Logistical Specialist (92A)
US Army
08.1999 - 08.2002
Sharyland High School
Logistics Management
Army Quartermaster Center And School