Abelardo Perez
New Jersey,NJ
3
years of professional experience
Motivated IT Support Specialist with hands-on experience troubleshooting hardware and software issues, analyzing network behavior, and supporting users through technical problems. Strong foundation in operating systems, networking fundamentals, ticket handling, and customer-facing communication developed through two years of service industry experience. Known for diagnosing issues quickly, documenting solutions clearly, and working effectively in fast-paced environments requiring accuracy and professionalism.
Work History
Server — Customer Service
2 Years 10 Months- Delivered high-quality support to hundreds of customers weekly, strengthening communication, patience, and problem-solving abilities essential for help desk roles.
- Quickly assessed customer needs, provided clear explanations, and resolved issues — mirroring IT troubleshooting workflows.
- Adapted to fast-paced environments, multitasking while maintaining accuracy and professionalism.
- Collaborated with team members to ensure smooth operations during high-demand hours.
Freelancer
1 Year 4 MonthsAssist in network setup and configuration
· Assemble custom gaming PCs and connecting to home networks
· Troubleshoot and repaired hardware issues and connectivity problems
· Educated customers on maintaining systems
Education
Bachelor of Science - Computer Information Technology
Relevant Coursework: Computer Networks I & II, System Administration, Data Management, Operating Systems, Information Security, Java Programming, Discrete Structures, Statistics, Database Web Applications
Skills
Technical Support: Troubleshooting
Ticketing Systems
Remote Support Tools
Documentation
User Support
Systems: Windows OS
macOS
Linux (Fedora/Kali basics)
System Configuration
Virtual Machines (VMware)
Networking: TCP/IP
DNS
DHCP
VPNs
IPv4/IPv6
WebRTC
Network Diagnostics
Wireshark
Hardware: Routers
Switches
Hubs
NICs
Access Points
Device Setup & Maintenance
Security: MFA
VPN Security
Encryption Basics
Vulnerability Awareness
Zero Trust Concepts
Programming / Tools: SQL
Java
HTML/CSS
Command Line
Power BI
SDN Concepts
Soft Skills: Clear Communication
Customer Service
Problem Solving
Time Management
Strong work ethic
Exceptional customer service
Guest engagement
Professional appearance
Performance improvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portfolio
Solo Project
VPN Group Project
Timeline
Freelancer
01.2024 - 05.2025Read More
Server — Customer Service
08.2022 - 06.2025Read More
William Paterson University
Bachelor of Science from Computer Information Technology
Read More