Abelicaelis Peralta
Parlin,US
Summary
Dynamic professional with a proven track record in customer service and financial management, notably at Continnum and NJ Army National Guard. Excelled in enhancing customer satisfaction and streamlining financial processes through expert data analysis and multitasking. Skilled in Microsoft Office and bilingual communication, adept at driving operational excellence and improving efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Continnum
Remote, US
01.2020 - 12.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Warehouse Order Picker
Amazon
Edison, US
11.2017 - 07.2020
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Assembled customer orders from stock using a variety of tools such as knives, tape guns.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Loaded merchandise onto carts or pallets for transport to designated areas.
- Used RF scanner to pick items from bins and complete orders.
Financial Management Technician
NJ Army National Guard
Sea Girt, NJ
11.2017 - 07.2020
- Uploaded documents into I-Perms, ensuring accuracy and completeness
- Created and maintained class trackers using Excel for efficient data management
- Reviewed NCOER-OER packets, ensuring all documentation was complete and accurate
- Completed discharge and retirement packets, ensuring all documents were finalized on time
- Managed comprehensive document processing, including awards and certificates, ensuring accurate I-Perms uploads and maintaining meticulous class tracking spreadsheets
- Organize financial files, ensuring compliance with government regulations and SOPs
- Prepare and verify travel vouchers, enhancing accuracy and efficiency in processing
- Conduct fiscal reconciliations, improving data integrity and financial oversight
- Analyze accounting reports to support informed decision-making and strategic planning
MEDICAL ASSISTANT / RECEPTIONIST
NJ MedCare
Elizabeth, US
05.2014 - 09.2017
- Scheduled and confirmed appointments, enhancing patient flow and satisfaction
- Coordinated with Lab Corp for timely patient results, improving diagnostic efficiency
- Recorded vital signs and maintained accurate medical records, ensuring patient safety
- Secured patient medical history, safeguarding sensitive information
- Trained staff on instrument sterilization, promoting a safe clinical environment
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-2010
Skills
- Customer service
- Cash Management
- Financial Management
- Report analysis
- Data entry
- Appointment scheduling
- Medical assistance
- Inventory control
- Multitasking
- Microsoft Office
- Excel
- PowerPoint
- Bilingual
Languages
- English, Native
- Spanish, Native
Timeline
Customer Service Representative
Continnum
01.2020 - 12.2024
Warehouse Order Picker
Amazon
11.2017 - 07.2020
Financial Management Technician
NJ Army National Guard
11.2017 - 07.2020
MEDICAL ASSISTANT / RECEPTIONIST
NJ MedCare
05.2014 - 09.2017
High School Diploma -
Perth Amboy High School
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