Abelin Perez
Lynn,MA
Summary
Proven Operations Manager with a track record of enhancing team performance and client satisfaction at Family Delivery Services. Specializes in operations management and team leadership, achieving higher employee retention and streamlining processes for efficiency. Skilled in fostering professional growth and implementing strategic business improvements, contributing to significant organizational achievements. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Operations Manager
Family Delivery Services
03.2024 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Life Insurance Associate Broker
Roman Financial Group
08.2023 - 01.2024
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Monitored market trends regularly to stay informed about current conditions and advise clients accordingly for strategic decision-making purposes.
- Streamlined operations by automating processes, leading to increased efficiency and time savings for the team.
- Conducted thorough property evaluations to provide accurate pricing recommendations to clients based on market trends and property condition.
Stocking Team Lead
Walmart
11.2022 - 06.2023
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
- Assisted in recruitment to build team of top performers.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Front End Team Lead
Walmart
08.2022 - 11.2022
- Monitored cash drawers in 21 checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Front End Associate
Walmart
04.2020 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Lynn English High School
Lynn, MA05.2022
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Schedule Management
- Client Relations
- Customer Retention
- Business Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Family Delivery Services
03.2024 - Current
Life Insurance Associate Broker
Roman Financial Group
08.2023 - 01.2024
Stocking Team Lead
Walmart
11.2022 - 06.2023
Front End Team Lead
Walmart
08.2022 - 11.2022
Front End Associate
Walmart
04.2020 - 08.2022
High School Diploma -
Lynn English High School
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