Ausha Beluschak
Customer Service Specialist
Pittsburgh,PA
Summary
Determined, goal-oriented customer service specialist and aspiring graphic artist. Committed to high levels of customer satisfaction, performance and adaptivity. Innovative by nature with a desire to meet aggressive personal and employer business goals without sacrificing quality. Ambitious with a strong work ethic. Highly organized individual with specialized knowledge of Computers, Computer Software, Graphic/Concept Artwork Design, Social Media Management and Creative Writing. I enjoy constantly learning new things and re-inventing antiquated methods. I look forward to communicating and succeeding as a team and an individual. Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
PA
Dichotomy
- Personal Project) Telecommute/, /MA/RI
- Manages Appointments, Revenue, Operating expenses and Income
- Designs 95% of currently used company graphic content
- Researches information, implementing tools such as the internet, literature and media to track current trends in order to establish viable artistic leads for company business
- Oversees process of creating Search Engine Optimization (SEO) across all company associated Social Media platforms
- Cultivates positive business relationships with fellow artistic promoters to grow brand name and clientele
- Creates video and musical content using DAW’s (Digital Audio Workspace) and related software
Secretary/Outbound, Tracer, Outbound
Archetype Masonry Telecommute
, PA
07.2021 - Current
- Performed accurate data-entry and back data organization implementing Excel spreadsheets, Google Docs, Gmail, and MS Office for a Pittsburgh based Masonry business
- Contributed to a significant increase in organization and promotion of company products/services
- Researched and placed orders for construction materials through various websites and between construction contractors needed day by day for client work order fulfillment on-site
- Typed and sent 5-10 emails, correspondences, work summaries, order fulfillment receipts, and communications to Archetype owner daily
- Occasionally scheduled meetings and conferences with collaborating contractors for owner; as well as called clients for information regarding work, home security details, and preferences for on-site work
- Provided self monitored and accurate time cards using Harvest (time worked logging system) accurately with no disciplinary or integrity violations
- Contributed to increase in customer loyalty and return through improved communication/attentive and empathetic listening skills
- Contact
Lead Graphic and Conceptual Artist, Social Liaison, Manager
10.2013 - Current
Insight Global
, PA
04.2021 - 06.2021
- Completing Outbound calls involving Contact Tracing in relation to COVID-19
- Speak with contacts in file while adhering to HIPPA and company policies
- Attention to fine details; checking information and researching related accounts before call and recorded detailed/accurate notes in adherence to PADOH/Company policy
- Spoke with a compassionate, empathetic, and confident tone while speaking with contacts in relation to their COVID-19 tracing
- Address/Answer related questions to the best of my ability; following guidance and information from the PADOH and CDC websites; as well as company training
- Displayed high level of dedication and adaptability while learning and utilizing a consistently changing call script
- Respected coaching and guidance tiers when reaching out to leadership and escalating calls
- Exercised high level of calm, compassion, and focus when dealing with complicated contacts; as well as taking care to build rapport whenever possible
- Perfect attendance in a fully remote/ team setting
- Engaged with team daily and participated in remote company events
Cashier
Giant Eagle Supermarket
Monroeville, PA
07.2014 - 02.2015
- Performed consistently accurate cash, credit, SNAP and WIC transactions
- Executed acute attention to detail to ensure the quality of purchases
- Developed positive relations with customers
- Handled express registers and shift fill-ins during high volume and pressure times
Cashier, Sales Associate
Walmart Super center
North Versailles, PA
06.2011 - 08.2013
- Ensured quick and pleasant exchange through register station
- Proposed constructive suggestions to department management for improved speed and shift efficiency
- Used company established system of communication to arrange door to car service
- Filled in for multiple departments during shift while multi-tasking within my own department
Cashier
Buyers Depot
North Versailles, PA
08.2008 - 05.2011
- Built loyal clientele through high-level of customer satisfaction
- Learned and eventually trained new employees in accurate transactions involving gift cards, refunds, and store credit
- Counted cash drawer at the beginning and end of each shift
- Operated and maintained office computer program designed to identify appropriate pricing for merchandise
Cashier, Sales Associate
Gabe’s
Monroeville, PA
04.2008 - 11.2009
- Welcomed customers and quickly resolved customer inquiries
- Grew store revenue among cashiers 35-40% over time through upselling techniques
- Recommended merchandise to customers based on needs and/or preference
- Maintained knowledge of current promotional information and store policies
Education
Associate - Design
Community College of Allegheny County
01.2015 - 01.2019
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East Allegheny High School
Skills
Company policy support
Vendor invoice payment
Interdepartmental team collaboration
Report preparation
Complaint resolution
POS systems expert
Training development aptitude
Money handling abilities
CRM
Retail store support
Creative problem solving
Technical Support
Order fulfillment
Receiving support
Professional telephone demeanor
Shipping procedures understanding
Service standard compliance
Stocking and replenishing
Medical terminology knowledge
Key holder experience
Multi-line phone talent
Sales expertise
Customer Relations
Refund handling
Point of sale operation
Money handling
Written and verbal communication
Reports and documents
Guest inquiries
Cash drawer management
Purchase assistance
Cash register systems
Identification checks
Safe verifications
Product knowledge
Certification
Contact Tracing Certification 4/2021
Timeline
Secretary/Outbound, Tracer, Outbound
Archetype Masonry Telecommute
07.2021 - Current
Insight Global
04.2021 - 06.2021
Associate - Design
Community College of Allegheny County
01.2015 - 01.2019
Cashier
Giant Eagle Supermarket
07.2014 - 02.2015
Lead Graphic and Conceptual Artist, Social Liaison, Manager
10.2013 - Current
Cashier, Sales Associate
Walmart Super center
06.2011 - 08.2013
Cashier
Buyers Depot
08.2008 - 05.2011
Cashier, Sales Associate
Gabe’s
04.2008 - 11.2009
PA
Dichotomy
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East Allegheny High School