Abena Amaning
Customer Service Representative
Atlanta,Ga
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work History
Parking Attendant
City Of College Park
01.2024 - Current
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Answered general questions about parking fees, facilities, and directions.
- Monitored parking space availability to direct customers to open spots quickly.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
Print Associate
5 Star Print Shop
09.2023 - 01.2024
- Assisted customers with their design specifications, ensuring visually appealing and accurate prints.
- Maximized cost savings by effectively managing inventory and supplies for ongoing projects.
- Provided exceptional customer service, resulting in increased client loyalty and satisfaction levels.
- Ensured compliance with industry standards and regulations through diligent monitoring of quality control measures.
Customer Service Representative
Sitel
4 2022 - 08.2023
- Assisted credit union account holders with any questions in regards to their account
- Maintained up-to-date knowledge of customer accounts
- Provided excellent technical support
- Resolved payment and order disputes
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times.
Customer Service Associate
Walgreens
08.2021 - 04.2022
- Offering advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer calls and emails to answer questions about products and services
- Informed customers about special promotions and provided detailed information for various products.
Fulfillment Associate
Amazon
09.2020 - 08.2021
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Followed procedures at all times for personal and team safety
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts
- Communicated with other departments to facilitate fulfillment activities and address issues
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
Grocery Clerk
Kroger
06.2017 - 09.2020
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Evaluated the customers' needs and provided service options to meet their requirements
- Followed up with customers ensuring their satisfaction with their purchases
- Greeted customers and offered them assistance where possible
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
Education
Associate Degree -
Georgia Military College
Fairburn, GA 06.2017 - Current
High School Diploma - undefined
Hapeville Charter Career Academy
Atlanta, GA 08.2013 - 05.2017
Skills
Attention to detail
Data Entry
Order Fulfillment
Project Management
Customer Support
Effective problem solving
Timeline
Parking Attendant
City Of College Park
01.2024 - Current
Print Associate
5 Star Print Shop
09.2023 - 01.2024
Customer Service Associate
Walgreens
08.2021 - 04.2022
Fulfillment Associate
Amazon
09.2020 - 08.2021
Grocery Clerk
Kroger
06.2017 - 09.2020
Associate Degree -
Georgia Military College
06.2017 - Current
High School Diploma - undefined
Hapeville Charter Career Academy
08.2013 - 05.2017
Customer Service Representative
Sitel
4 2022 - 08.2023
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