Abena Brown
West Allis,WI
Summary
Dynamic and results-driven professional with extensive experience in customer service and employee training at Dunkin Donuts. Proven ability to enhance guest satisfaction through effective team motivation and exceptional service. Skilled in inventory management and maintaining high-quality standards, fostering a welcoming atmosphere that drives sales and customer loyalty.
Overview
10
10
years of professional experience
Work History
Shift Lead
Dunkin Donuts
02.2025 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained new team members on procedures and customer service protocols.
- Managed inventory levels, coordinating timely restocking of supplies.
- Implemented promotional initiatives, enhancing customer engagement and sales.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established positive rapport with customers and staff members alike through strong communication skills.
Barista/Cashier
Target
08.2021 - 12.2024
- Operated espresso machines and brewed coffee beverages to meet customer preferences.
- Ensured cleanliness and organization of work area, adhering to health and safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new team members on beverage preparation techniques and store policies.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Monitored equipment performance, reporting maintenance needs to ensure optimal functionality.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista
Starbucks
08.2018 - 12.2021
- Maintained cleanliness and organization of workspace, adhering to health regulations.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Crew Member
McDonald's
09.2017 - 08.2018
- Assisted in maintaining cleanliness and organization of workstations to ensure efficient operations.
- Operated cash registers and processed transactions accurately while adhering to company policies.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Cashier
Target
02.2016 - 09.2017
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Collaborated with team members to optimize checkout workflow and reduce wait times.
- Managed returns and exchanges, adhering to company policies for customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
CNA Certificate - CNA/Nursing
MATC
Milwaukee 01-2027
No Degree - Phlebotomy
MATC
Milwaukee 01-2027
HSED - General Studies
West Allis Central High School
West Allis, WI06-2014
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Shift Lead
Dunkin Donuts
02.2025 - Current
Barista/Cashier
Target
08.2021 - 12.2024
Barista
Starbucks
08.2018 - 12.2021
Crew Member
McDonald's
09.2017 - 08.2018
Cashier
Target
02.2016 - 09.2017
CNA Certificate - CNA/Nursing
MATC
No Degree - Phlebotomy
MATC
HSED - General Studies
West Allis Central High School