Abena Coffie
Romeoville,IL
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
4
4
years of professional experience
Work History
Crew member, Cashier
McDonalds
06.2022 - Current
- I make and serve drinks, I take customer orders through the headset while making drinks, I am the cashier at the front counter and drive thru, I hand food out to customers through the window, I pack customer food and serve customers at the from counter, and I clean the restaurant making sure everything is sanitized
- Resolve customer issues with food orders to ensure their satisfaction
- Improved my math skills as well as well as rapidly calculate customer cash in a timed setting
- Also taught me to be patient no matter how busy it gets and finish my task without giving up due to frustration
- Most importantly it taught me to multitask
- I take orders with my headset, while making drinks for customers, as well as giving the customers their food while training new employees
Order Fulfillment, Customer service
TheToffieShop
05.2021 - Current
- Company Overview: Shopify
- I fulfill all customer orders for an ecommerce business
- I pick, pack, and deliver units to shipping center to ensure speedy arrival
- Count and manage stocked inventory to avoid stock outs
- Working in customer service here allowed me to manage customer service inbox, respond to complaints and questions in a timely manner, and gather customer feedback to improve product quality
- I handle returns and exchanges for manual processes; assist customers throughout the process while influencing them to reorder to avoid losing the sale
- Assisted customers on how to return their product to the return address, convince them to reorder and provide them with free shipping to guarantee their full satisfaction
- Shopify
Education
Bachelor of Science - Finance
University of Illinois At Chicago
Chicago, IL05-2028
Skills
- Strong communication skills
- Fast learner
- Creative mindset
- Team player
- Ability to multitask
- Organizational skills
- Proficient in Google Suite (sheets, chrome, slides, drive, calendar)
- Bilingual (English and Twi)
Languages
English
Native or Bilingual
Twi
Native or Bilingual
Timeline
Crew member, Cashier
McDonalds
06.2022 - Current
Order Fulfillment, Customer service
TheToffieShop
05.2021 - Current
Bachelor of Science - Finance
University of Illinois At Chicago