Abena Dickson
Summary
Strong leader with 10+ years of experience. I am a passionate and dedicated professional within the IDD field with a field focus of day service operations. Experienced in managing a diverse team to ensure effectiveness within the company's mission of living, loving working and learning.
Overview
14
14
years of professional experience
Work History
Day Habilitation Program Supervisor
Young Adult Institute
06.2018 - Current
- Oversight of program operations ( I.e Billing/service documentation, personnel records, compliance and quality assurance)
- Operating the program within financial guidelines
- Ensuring health and safety of the PWS while following agency philosophy and policies
- Manage employee training, offering continuous mentorship on best practice while giving constructive feedback
- Active role in full cycle recruitment
- Ensured quality and compliance procedures were effectively enforced
- Ensure quality of documentation in preparation for agency audits
- Development of professional relationships with family members to ensure participation in the clinical team
- Participating in interdisciplinary team meetings
- Reporting and monitoring incidents, as well as assist with the investigative process
Individual Service Coordinator
Young Adult Institute
06.2016 - 06.2018
- Planned, scheduled and facilitated life plan meetings & special case conferences with supported individuals and their care team.
- Supervised and prepared program for monthly quality assurance audits
- Maintained, requested and updated billing documents from care coordinators and other team members
- Assisted with day program internal billing audit reviews and followed up on any discrepancies.
Direct Support Professional
Young Adult Institute
01.2013 - 06.2016
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Assistant Resident Coordinator
Fairfield University
01.2010 - 05.2012
- Consulted with students to increase the volume of participation within campus activities
- Supervised a team of RA's assigned to the Dept Of Housing
- Communicated and collaborated with cross campus offices for various programs (I.e counseling, student activities, campus security, planned parenthood, maintained, etc.)
Education
Certified Personal Trainer & Nutrition Coach -
NASM
Gilbert, AZ02.2024
Bachelor of Science - Biology & Sociology
Fairfield University
Fairfield, CT05.2012
Skills
- Excellent communication skills
- Workday, ADP and Salesforce proficient
- Digital Agency/ Evero proficient
- MS Office proficient
- Excellent organizational and time management skills
- Strong attention to detail
Hobbies and Interests
- Literature
- Environmental conservation
- Art
- Fitness
- Cooking/ Nutrition
- Travel
YAI Merit Staff Award Recipient
Recognition for advocacy for the People We Support
Additional Information
YAI Incident Review committee member ( 5/2023- 9/2023)
Assisted with internal review of incidents within agency.
Timeline
Day Habilitation Program Supervisor
Young Adult Institute
06.2018 - Current
Individual Service Coordinator
Young Adult Institute
06.2016 - 06.2018
Direct Support Professional
Young Adult Institute
01.2013 - 06.2016
Assistant Resident Coordinator
Fairfield University
01.2010 - 05.2012
Certified Personal Trainer & Nutrition Coach -
NASM
Bachelor of Science - Biology & Sociology
Fairfield University
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