Open To Work
Abena Oppong
Reynoldsburg
Summary
Healthcare Consultant at Novation Consulting LLC with a proven track record in leading EHR system implementations that improve operational efficiency and reduce costs. Expertise in SPSS and a strong commitment to training and development enhance decision-making processes. Known for fostering teamwork and collaboration to achieve organizational objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Healthcare Consultant
Novation Consulting LLC
Reynoldsburg
06.2025 - Current
- Provided strategic guidance and expertise to healthcare organizations on improving operational efficiency, cost reduction, and quality improvement initiatives
- Conducted comprehensive analysis of healthcare systems, identifying areas for improvement and developing tailored solutions
- Developed and delivered training programs for healthcare staff on best practices in patient care delivery and workflow optimization
- Led the implementation of electronic health record (EHR) systems across multiple healthcare facilities, ensuring seamless transition and minimal disruption to operations
- Performed data analysis on clinical outcomes, utilization patterns, and financial performance to identify opportunities for cost savings without compromising quality of care
- Advised clients on regulatory compliance requirements such as HIPAA, HITECH Act, etc.
- Conducted market research to assess industry trends and competitor strategies in order to provide recommendations for business growth opportunities
- Facilitated meetings with key stakeholders including physicians, administrators, nurses, and IT professionals to gather requirements for system implementations or process changes
- Developed project plans outlining timelines, milestones, resource allocation, and deliverables for successful execution of consulting engagements.
- Identified revenue enhancement opportunities through improved coding accuracy and documentation practices within healthcare organizations resulting in an increase in reimbursement rates.
- Conducted cost-benefit analysis for healthcare technology implementations, ensuring optimal utilization of resources while maximizing return on investment.
- Led cross-functional teams in the development and implementation of electronic medical record (EMR) systems, improving data accuracy and accessibility across healthcare facilities.
- Managed multiple consulting engagements simultaneously while meeting project deadlines and delivering high-quality results within budget constraints.
- Developed comprehensive project reports outlining findings, recommendations, and action plans for clients' executive leadership teams
Division Director
Alvis Inc
Columbus
07.2024 - 06.2025
- Oversee all Developmental Disabilities Programs at Alvis Inc.
- Create a positive work environment for the division.
- Serve as a role model for effective communication.
- Establish an environment that encourages communication at all levels within the division.
- Establish a system for ensuring that information is transmitted in a timely manner to all faculty and staff.
- Understand the local, State, and federal government policies then update the organizations policies to adhere to our funders.
- Identify opportunities for growth of the division's clinical, research, and educational programs.
- Develop division-specific research, educational, and clinical missions and monitor the division's progress in achieving these missions.
- Develop programs that connect the division's faculty and fellows to community health–related services, including school-based clinics, mobile health clinics, and medical homes.
Area Director
Caregiver Inc – Step Up
Columbus
01.2023 - 07.2024
- Manage a 3.6 million Dollars operation in the Columbus area. Manage operations, budgeting, forecasting, and performance metrics for the area.
- Provide monthly reports to stakeholders.
- Created and developed a non-medical transportation department in Columbus for the organization.
- Ensures that all programs as well as employees represent the organizational standard focusing on the quality of care for our clients.
- Develop and implement strategic plans to expand the company’s customer base and ensure its strong presence in the Columbus area.
- Develops and implement policies and procedures to ensure compliance with local, state, and federal regulations and ensure the quality of the program delivery system.
- Provide leadership and direction to the team to ensure they are motivated and perform to their potential.
- Provide feedback, evaluation, motivation and direction to staff, and contractors.
- Resolve customer complaints and concerns professionally and in a timely manner.
- Recruit, train, and develop staff to meet company standards and objectives.
- Conducts referral/placement staff meetings, communicates with staff on an ongoing basis.
- Supervise, facilitate, and participate, as needed, in the assessment and admission process.
Director of Social Services
Heinzerling Community
Columbus
09.2021 - 01.2023
- Plan, implement, oversee, and evaluate all social services provided by the organization.
- Coordinate with other departments to ensure the provision of integrated services to clients.
- Lead and supervise social services team.
- Communicates and visits with prospective residents and families to assess needs of individuals; makes initial determination of appropriateness of placement in facility.
- Secures prospective Residents’ information such as history and physical, psychological, educational, behavioral, and therapy assessments; communicates this information to appropriate team members during admission process.
- Planning, organizing, and directing social services programs and activities.
- Ensuring the organization adheres to compliance with federal, state, and local regulations and guidelines.
- Schedules and chairs admissions meetings for new residents; arranges visitation for prospective residents. Follows admission requirements of county and state regulations; i.e. pre-admission options counseling.
- Provides assistance to family members with Medicaid, Medicare, Social Security, Insurance, and probate court issues and paperwork.
- Manage and assign responsibilities to staff, hire new staff members, coordinate fund-raising efforts and write grants to obtain funds.
Services and Support Administrator
Summit Board of Disabilities
Tallmadge
11.2018 - 08.2021
- Coordinate eligibility for services for people with developmental disabilities; assess individual needs for services; facilitate the development of individual service plans; establish budgets for services based on the individual’s assessed needs and preferred ways of meeting those needs.
- Maintain an active caseload and achieve targeted billing objectives.
- Identify issues and concerns of individuals and/or families.
- Assist in developing a customized Individual Service Plan (ISP) and monitor the progress of ISPs.
- Provide options for service providers and resources.
- Ensure services are effective and are being delivered according to the ISP.
- Provide referrals in areas such as Social Security, guardianship, Medicaid, waiting lists, etc.
- Assist with residential needs and maintain an individual’s health, safety and welfare.
- Provide information to help the community support individuals with disabilities.
- Provide the single point of accountability for all waiver services.
CYF CPS Investigator
Allegheny County Department of Human Services
Pittsburgh
03.2018 - 10.2018
- Conduct fact finding investigations & risk assessments in cases of suspected child abuse & neglect.
- Work closely with law enforcement and other agencies as needed to investigate alleged abuse and neglect.
- Obtain information from clients, members of their families, & others, & identify social, economic, emotional, health or physical problems & assist clients in obtaining a wide variety of services on the basis of established policy, regulations & statutes.
- Assessing the risk and safety of the child’s living conditions and making appropriate recommendations.
- Provide protective & supportive outcomes for abused or neglected children & adults.
- Prepare documents & provide testimony in court according to agency procedures.
Program Director
REM-OHIO (The Mentor Network)
Valley View
06.2016 - 03.2018
- Lead large group discussions to answer questions and remedy complaints.
- Create and nurture effective communication within the organization.
- Build a strong team through open communication and by collaborating on decision-making responsibilities.
- Initiate and set goals for programs based on the organization’s strategic objectives.
- Plan programs from start to finish, including identifying processes, deadlines and milestones.
- Complete Client’s level of care and developmental disability profile assessment as state requires to identify the needs of the client as well as resources.
- Recruit, hire and oversee training and orientation of all program staff and volunteers.
- Cultivate existing relationships with partners with the goal of ensuring sufficient space and resources and access to services.
- Received award for best Program Director of the Year in 2017.
Program Manager
Toward Independence Incorporation
Cincinnati
10.2015 - 06.2016
- Overseeing coordination of residential services to ensure that each home site is operated smoothly and effectively to meet the day to day needs of the individuals served.
- Coordinate personnel management, facilitating teamwork, encouraging effective communication, and defusing crises and conflicts between staff.
- Administers agency wide policies and procedures and complies with all standards to ensure health and safety of staff and individuals.
- Conduct annual Individual Support (ISP) meetings and ensure all appropriate people are participating.
- Coordinated annual fundraising to support the employees and the families in need.
Case Manager
Greater Cincinnati Behavioral Health
Cincinnati
10.2014 - 10.2015
- Participate in psychiatric consultation, supervision, program meetings.
- Coordinate mental health care interventions and referrals, including counseling and/or medication management for patients scoring in the moderate to severe range of screening.
- Connect families with needed and available community resources.
- Ensure that all documents submitted on behalf of a client are valid.
- Assist in the development and implementation of individual treatment plans.
- Facilitate mental health services to clients experiencing trauma or first episode of psychosis.
- Develop and document a personalized mental health plan for the patients in collaboration with other CF team members.
- Provides case management and support that requires clinical expertise in various systems with focus on helping the family negotiate the complexities involved with a diagnosis.
- Collaborate with physicians to identify the plan of care for admission and appropriate disposition of patients from hospital, including the expected outcomes of patients on discharge.
Project Manager
Rescare Workforce Services
Cleveland
07.2013 - 10.2014
- Established innovative city wide assistantship to work program also known as Buckeye Project while manages the day-to-day operations of the Project.
- Developed policies to adhere to the State of Ohio SNAP Program for participants involved in the work experience program Buckeye Project.
- Marketed and enrolled qualified participants into the program and evaluated their progress.
- Quality Assurance Specialist / Auditor
- Audited social programs such as WIA and OJT Snohomish County in Everett, WA.
- Audit and recommended improvement actions for Cuyahoga County food assistance programs.
- Completes auditing projects and compliance reviews of social programs such as SNAP and TANF WEP program to ensure compliance within the local government contract.
- Regularly reviews and revises policies, standards, and/or manuals as needed for compliance with applicable laws, regulations and other policies.
- Coordinates data collection, audits and analysis to prepare reports as required by the Job & Family Services Dept.
- Case Manager
- Develop and maintain partnership with providers for the work experience program.
- Oversee individuals on foods assistance who enroll in the work experience program.
- Ensure that those who comply with the new federal mandates continue to receive their food stamps.
Education
PhD - Health Services Administration
Walden University
Minneapolis, MN11-2029
Master of Science - Health Services Administration
Indiana University of Pennsylvania
Indiana, PA01.2019
Bachelors of Science - Human Development and Family Relations
Indiana University of Pennsylvania
Indiana, PA05.2012
High School Diploma -
Ghana National High School
Cape-Coast, Ghana12.1999
Skills
- Dynamic leadership
- Effective communication
- Employee motivation
- Collaborative teamwork
- Quality decision-making
- Training and development
- Goal orientation
- Problem-solving
- Adaptability and flexibility
- Pre-audit analysis
- Microsoft Office Suite proficiency
- Anywhere Advisor software expertise
- Solana-Sandata software knowledge
- SPSS statistical software proficiency
Certification
- CPR and First Aid
- World Class Customer Services Certificate
- Working with Individual with Disability Certificate
- Mental Health Case Management Certification
- First Episode of Psychosis Case Management Certificate
- Level of Care Assessor
- Developmental Disabilities Profile Assessor
- Child Abuse investigator Certificate
- Services and Support Administrator Certification
Volunteer Experience
- United Methodist Church Sunday school Teacher
- St. Andrews Village as a Individual Visitation Personnel
- Family Promise as a Hostess Aide
- William Cossgrove as a facilitator
Accomplishments
Top performer Q4 2023 in leading team to successful audit
Affiliations
Volunteer, St Andrews Nursing Home, (2009 - 2013)
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridTimeline
Healthcare Consultant
Novation Consulting LLC
06.2025 - Current
Division Director
Alvis Inc
07.2024 - 06.2025
Area Director
Caregiver Inc – Step Up
01.2023 - 07.2024
Director of Social Services
Heinzerling Community
09.2021 - 01.2023
Services and Support Administrator
Summit Board of Disabilities
11.2018 - 08.2021
CYF CPS Investigator
Allegheny County Department of Human Services
03.2018 - 10.2018
Program Director
REM-OHIO (The Mentor Network)
06.2016 - 03.2018
Program Manager
Toward Independence Incorporation
10.2015 - 06.2016
Case Manager
Greater Cincinnati Behavioral Health
10.2014 - 10.2015
Project Manager
Rescare Workforce Services
07.2013 - 10.2014
PhD - Health Services Administration
Walden University
Master of Science - Health Services Administration
Indiana University of Pennsylvania
Bachelors of Science - Human Development and Family Relations
Indiana University of Pennsylvania
High School Diploma -
Ghana National High School