Travelling
Abena Thorne
Administrative Clerk
Brooklyn,NY
Summary
Dedicated Administrative professional with history of meeting company goals utilizing consistent and organized practices. Computer-literate and also adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and data entry. I am hardworking and passionate with strong organizational skills. Also ambitious, career-focused and dedicated with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Administrative Clerk
Edward B Beharry & Co. Ltd
Georgetown
04.2018 - 06.2021
- Delivered clerical support by handling range of routine and special requirements.
- Checked documentation for accuracy and validity on updated systems.
- Received and routed business correspondence to correct departments and staff members.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with customers by phone, email or in-person to provide information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted team members with administrative requirements by expertly using diverse office software, including MS Word and MS Excel.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Receptionist
RK Security Services
Georgetown
01.2017 - 07.2017
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Received and routed business correspondence to correct departments and staff members.
Reservation Agent
Fly Jamaica Airways
Georgetown
09.2014 - 01.2016
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided customers with information about availability and pricing.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Representative
Colours Boutique
Georgetown
11.2007 - 04.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
St John's College
Georgetown, Guyana 09.2001 - 06.2006
Skills
Customer follow-up
undefinedCertification
Microcomputer Studies
Interests
Timeline
Administrative Clerk
Edward B Beharry & Co. Ltd
04.2018 - 06.2021
Receptionist
RK Security Services
01.2017 - 07.2017
Reservation Agent
Fly Jamaica Airways
09.2014 - 01.2016
Customer Service Representative
Colours Boutique
11.2007 - 04.2011
Microcomputer Studies
08-2007
High School Diploma -
St John's College
09.2001 - 06.2006
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