ABENA WALCOTT
Brooklyn
Summary
Dedicated and compassionate nursing student with hands-on experience in guest relations and customer service, applying strong communication and interpersonal skills to enhance patient care and team collaboration. Proven ability to manage multiple tasks, resolve issues efficiently, and contribute to a positive and supportive environment. Eager to leverage a strong foundation in healthcare principles and a commitment to providing exceptional care in a nursing internship setting. Aiming to deliver high-quality patient care while building on clinical knowledge and skills.
Overview
7
7
years of professional experience
Work History
Front Desk Hospitality Agent
Sonder
11.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Fostered a culture of continuous learning by sharing industry updates and relevant news articles with the team.
- Managed front desk operations, maintaining a welcoming environment for all guests.
Volunteer
Woodhull Hospital
01.2023 - 05.2023
- Assisted hospital staff in various departments, including sickle cell, providing valuable support in patient care and administrative tasks
- Aided in organizing and conducting hospital events and activities, contributing to a positive and uplifting atmosphere for patients and their families
- Collaborated with hospital staff to ensure a smooth flow of operations and effective communication within the facility
- Actively organized and promoted sickle cell awareness campaigns, fundraisers, and educational events
- Assisted in coordinating blood drives and related activities, aiding individuals with sickle cell disease in accessing necessary blood transfusions
Front Desk Agent
Condor
11.2022 - 05.2023
- Provided exceptional customer service by warmly welcoming guests, addressing inquiries, and ensuring a smooth check-in and check-out process
- Efficiently managed guest reservations and room assignments, optimizing occupancy rates and maximizing revenue
- Demonstrated proficiency in using hotel management software to process payments, handle guest accounts, and maintain accurate records
- Handled guest complaints and concerns with tact and diplomacy, promptly resolving issues to ensure guest satisfaction
- Collaborated effectively with hotel staff, including housekeeping and maintenance teams, to ensure seamless communication and a positive guest experience
- Effectively communicated hotel amenities, services, and local attractions to guests, promoting upsells and enhancing their stay
Volunteer
Quest International
06.2022 - 01.2023
- Spearheaded the planning and execution of multiple successful food drives, collaborating with local businesses and community members to collect donations and support the cause
Shift Supervisor
Wendy's
01.2020 - 11.2022
- Demonstrated strong leadership skills by effectively managing and coordinating daily restaurant operations during assigned shifts
- Supervised and trained team members, ensuring adherence to company policies and standards for food quality, safety, and customer service
- Implemented efficient workflows and procedures, optimizing productivity and reducing wait times, resulting in improved customer satisfaction
- Maintained accurate inventory levels, placed supply orders, and monitored stock to prevent shortages and minimize waste
- Successfully handled and resolved customer inquiries, concerns, and complaints, fostering a positive dining experience for patrons
- Achieved and maintained ServSafe certification, ensuring compliance with food safety regulations and practices
Daycare Assistant
Friends of Crown Heights
06.2018 - 08.2018
- Assisted in providing a safe and nurturing environment for children, ensuring their well-being and promoting their social and emotional development
- Engaged children in age-appropriate activities, such as arts and crafts, educational games, and outdoor play, fostering their creativity and learning
- Supported lead teachers in implementing daily lesson plans and routines, maintaining a structured yet fun atmosphere for young learners
- Managed administrative tasks, including record-keeping, attendance tracking, and maintaining cleanliness and organization within the daycare facility
Education
Bachelor of Science - Nursing
Phillip's School of Nursing
New York, NY08-2025
Skills
- Front desk operations
- Staff training and development
- Sales and upselling
- Property management systems
Timeline
Front Desk Hospitality Agent
Sonder
11.2023 - Current
Volunteer
Woodhull Hospital
01.2023 - 05.2023
Front Desk Agent
Condor
11.2022 - 05.2023
Volunteer
Quest International
06.2022 - 01.2023
Shift Supervisor
Wendy's
01.2020 - 11.2022
Daycare Assistant
Friends of Crown Heights
06.2018 - 08.2018
Bachelor of Science - Nursing
Phillip's School of Nursing