Hi, I’m
Abbie Vinczi
Summary
Experienced and compassionate Healthcare Specialist, skilled in medication dispensing, medical terminology and DME. Collaborates effectively with interdisciplinary healthcare teams to provide comprehensive patient care. Strong critical thinking, time management and organizational skills.
Overview
16
years of professional experience
Work History
Far West Center
CSR/Scheduler/Receptionist
03.2024 - Current
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Assisted in the training of new Clinical Staff, sharing knowledge and best practices
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Performance Health
Member Advocate
02.2023 - 11.2023
Job overview
- Respond to member inquiries and requests for services via phone, and email.
- Assisted members with understanding their benefit plan and coverage options.
- Resolved member complaints efficiently and effectively.
- Maintained accurate records of all interactions with members.
- Interfaced with other departments to ensure timely resolution of issues.
- Monitored incoming calls and emails from members seeking assistance.
- Documented patient activities, problems with coverage, and hospital actions.
- Adhered to HIPPA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Monitored the accuracy and completeness of transactions to ensure compliance with company policies and procedures.
- Obtained single case agreement contracts with Providers to ensure members could move forward with their scheduled appointments and procedures.
Yanke Bionics
Patient Care Coordinator
04.2021 - 02.2023
Job overview
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits and needed.
- Maintained accurate records of all patient care activities using an electronic health record system.
- Performed administrative duties such as filling paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Responded promptly to any emergency situations that arose within the facility.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Liaised effectively with patients, doctors, and staff members, assessing medical charts and promoting high level of communication and interaction.
- Received and routed care team messages and documents to appropriate staff.
- Complied and maintained medical charts and reports in digital databases.
- Calculated sliding fee or special program adjustments relating to patient visits.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Instructed Medicare and Medicaid patients on policies and requirements for different types of appointments, procedures and DME products.
Amcor Chemical Corp
Office Administrator
02.2020 - 02.2021
Job overview
- Opened office daily and ensured all safety protocols were followed.
- Checked in trucks upon arrival for their scheduled loads.
- Communicated with production team members when a driver has arrived for pick up.
- Provided the truck drivers with their BOL's and product analysis sheets before departing.
- Run Sieve analysis of company product
- Entered date of product samples into the Netsuite system.
- Ordered and kept inventory of all office supplies and plant supplies.
- Prepared weekly, and EOM inventory for managers and quality engineers.
- Answered incoming calls promptly and professionally.
- Arranged and scheduled vendors for machinery maintenance repair.
Circon Corp Formerly Chemtron Corp
Inside Sales Coordinator/Lead CSR
11.2017 - 02.2020
Job overview
- Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
- Assisted in preparing quotes for customers based on their requirements.
- Analyzed customer feedback to identify areas of improvement in service pick up.
- Responded promptly to customer inquiries regarding services, availability, pick up times.
- Maintained accurate records of all customer interactions within the company's CRM system.
- Ensured that orders were processed accurately and delivered on time according to customer requirements.
- Processed orders and reviewed accounts to ensure correct pricing quantities and shipping data.
- Effectively communicated with customers and prospects, helping to build lucrative and lasting business partnerships.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Leveraged computer system to input customer orders and pricing information.
- Quickly responded to customer emails and internal emails in high volume.
- Established written verification of each plant sample of hazardous and non-hazardous materials.
- Provided Lab with plant samples and written verification to correctly identify each sample.
- Inputted data into various software programs accurately and efficiently.
Optum RX Formerly Catamaran Home Delivery
CPhT/Data Entry Specialist
12.2009 - 10.2016
Job overview
- Performed administrative duties such as filling, data entry, answering phones.
- Answered incoming calls from patients inquiring about co-pays, prescription benefits, and RX refill requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all Federal, State and local laws governing the practice of Pharmacy Technicians.
- Resolved customer complaints regarding product quality or quantity issues.
- Established or maintained medications and other patient profiles.
- Monitored, and worked in assigned patient queues.
- Worked directly with patients via email to assist with online accounts.
- Trained new staff to fill key positions and maximize productivity.
- Problem solving and troubleshooting in new systems when introduced.
- Created SOP's for new staff to follow during the training process.
Discount Drug Mart Pharmacy
CPhT
02.2009 - 12.2009
Job overview
- Assisted Pharmacists in preparing prescriptions, including counting tablets and labeling RX bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from Physicians or Nurse Practitioners via telephone, fax, or electronically.
- Maintained records of controlled substances dispensed according to state regulations.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all Federal, State and local laws governing the practice of pharmacy technicians.
- Answered questions from patients regarding insurance coverage and eligibility requirements.
- Generated labels for compounded medication using an automated system.
- Entered patient profile information into computer systems accurately and completely.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Created new patient profiles, entered demographics, allergies, and new prescriptions into the pharmacy system.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Received, reviewed, dispensed and labeled over 600 prescriptions daily. Mixed pharmaceutical preparations according to written prescriptions.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
Education
Lorain Southview High School, Lorain, OH
High School Diploma
06-1999
Skills
- Call center experience
- Medication dispensing
- Patient education
- Electronic Medical Records
- Team collaboration
- Critical thinking
- Time management
- Proactive problem solving
- Medicare/Medicaid Knowledge
- Eligibility determination
- Prescription filling
- Insurance billing
- Order verification
- Drug inventory Management
- Insurance verification
- HIPPA
- Medical Terminology
- Contract Negotiation
- Data entry
Accomplishments
Held my Certification as a CPhT from 2009 through 2017. I am currently studying, and have scheduled my certification exam for Pharmacy Technician.
Timeline
CSR/Scheduler/Receptionist
Far West Center
03.2024 - Current
Member Advocate
Performance Health
02.2023 - 11.2023
Patient Care Coordinator
Yanke Bionics
04.2021 - 02.2023
Office Administrator
Amcor Chemical Corp
02.2020 - 02.2021
Inside Sales Coordinator/Lead CSR
Circon Corp Formerly Chemtron Corp
11.2017 - 02.2020
CPhT/Data Entry Specialist
Optum RX Formerly Catamaran Home Delivery
12.2009 - 10.2016
CPhT
Discount Drug Mart Pharmacy
02.2009 - 12.2009
Lorain Southview High School
High School Diploma
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