Aberia Barrow
Long Branch,NJ
Summary
Hardworking individual always willing to learn new things. I am super outgoing and always interested in satisfying others over myself. Diverse in the work field and my loyalty creates longevity in my relationships on the job and outside of the job. I have always been passionate about what I give my time to. I love to add on to new opportunities and not take away!
Overview
7
7
years of professional experience
Work History
Patient Service Representative
CityMD: Urgent care
Eatontown, NJ
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Used [Software] to schedule appointments.
- Completed necessary reports and documentation on time and to specifications.
Customer Service Representative
Modivcare
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Material Handler
Avantor
09.2021 - 01.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Attached identifying tags to containers to mark with identifying shipping information.
- Monitored production schedule to keep proper amount of inventory on hand.
- Performed cycle counts and inventory control to accurately track product levels.
- Putting data in computer correctly for inventory
- Taking orders from supervisor every morning on things needed to be done for that shift
- Working with team to get things done at an appropriate time
Barista
Turning Point
03.2017 - 09.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taking and putting orders in computer in an amazing timely manner
- Keeping customers satisfied getting them what they need
Education
Long Branch High School
Long Branch, NJ06.2014
Skills
- Shipping and Receiving
- Material Shelving
- Material Packaging
- Safe Food Handling Practices
- Cash Handling
- Customer Needs
- Serving Drinks
- Stocking and Replenishing
- Order Accuracy
- Energetic and Outgoing
- Staff Training
- Customer Satisfaction
- Front of House Display Creation
- Customer Relations
- Problem-Solving Ability
- Customer Service
- Critical Thinking
- Managing Multiple Task
- Retail Sales Customer Service
- Managing Multiple Tasks
- Customer Service and Assistance
- Setting Up Appointments
Timeline
Patient Service Representative
CityMD: Urgent care
10.2023 - Current
Customer Service Representative
Modivcare
07.2023 - Current
Material Handler
Avantor
09.2021 - 01.2023
Barista
Turning Point
03.2017 - 09.2019
Long Branch High School