MYASIA WRIGHT
Columbus
Summary
Offering excellent communication skills and natural ability to connect with people, eager to learn and develop in customer service environment. Brings understanding of basic customer service principles and ability to quickly adapt to new systems and processes. Ready to use and develop communication and problem-solving skills in Customer Service Operator role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Community For New Direction
02.2023 - 10.2024
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
Lead Daycare Teacher
The Learning Experience
02.2017 - 03.2020
- Encouraged self-esteem, independence, and respect through positive role-modeling
- Maintained student records in accordance with state, federal, and company guidelines
- Supervised children during all activities to maintain safety and wellbeing
- Created and assigned interactive lesson plans for basic early learning skills
- Assisted children with task and activity completion, while allowing them to navigate challenges independently first
- Adhered to all state and federal standards for daycare environment and curriculum
- Provided individual and small group instruction to meet individual needs of each child
New Account Screening
JP Morgan Chase
01.2011 - 01.2013
- Assisted in making decisions based on contract requirements and guidelines
- Maintained accountability for all account-related documentation and regulatory compliance
- Vetted new customers thoroughly, conducting in-depth research to understand needs and financial considerations
- Verified check deposits to avoid bank loss
- Used different tools to check and verify new customers SSN's and identity
- Called Branch Bankers to cross examine new customers account information
Customer Service Representative
JP Morgan Chase
01.2009 - 01.2011
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
- Processed refunds, exchanges, and company credits for customers facing issues such as overdraft fees and monthly account fees
- Protected customer and company information with strict use of established security procedures
- Handled customers' advanced needs with properly escalated calls
- Energetically resolve customers grievances consistently collaborating with team members to achieve creative solutions
- Met inbound customer needs while maintaining strict performance targets
- Sold products to customers during routine service calls using strong cross-selling abilities
- Helped improve processes and products by relaying customer feedback
Education
High School -
Columbus Alternative High School
Columbus, OhioSkills
- Decision making
- Task prioritization
- Boundary setting
- Escalation management
- Problem-solving skills
- Team training and leadership
- Mental health advocacy
- Customer complaint resolution
- Stress reduction techniques
- Energetic and eager to learn
- Motivational interviewing
- Leadership skills
- Empathy development
- Appointment scheduling
Accomplishments
- Achieved CDCA Certification.
- Achieved MHA Ohio Peer Support Spotlight Recognition through effectively helping with rebranding of the Peer Support Position.
- Collaborated with team of 7 in the development of maintaining client care and completion of program.
Awards
- Teacher of the Month, 04/01/17, TLE
- Teacher of the Year, 01/01/17, TLE
- Goes Above and Beyond, 01/01/20, TLE
Certification
- Chemical Dependency Counselor Assistant Preliminary
- CPR/AED Certification
- Qualified Mental Health Specialist & Behavioral Health Certification
Timeline
Peer Support Specialist
Community For New Direction
02.2023 - 10.2024
Lead Daycare Teacher
The Learning Experience
02.2017 - 03.2020
New Account Screening
JP Morgan Chase
01.2011 - 01.2013
Customer Service Representative
JP Morgan Chase
01.2009 - 01.2011
High School -
Columbus Alternative High School
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