Abgail N. Hanley-Cox
Paso Robles,CA
Summary
“IF YOU DON’T KNOW WHERE YOU’RE GOING, ANY ROAD WILL GET YOU THERE.” – LEWIS CARROLL
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Transitions-Mental Health Association
12.2022 - Current
- Provide support in independent living skills, crisis intervention, counseling, and emotional support.
- Assist clients in setting and achieving goals, while managing program paperwork and serving as an agency liaison.
- Preformed additional duties as assigned by the program manager.
- Developed individualized care plans to enhance client well-being and recovery outcomes.
- Coordinated multidisciplinary team meetings to ensure comprehensive service delivery for clients.
- Monitored client progress, adjusting interventions based on behavioral assessments and feedback.
- Facilitated resource connections, empowering clients to access necessary community services.
- Advocated for client needs during treatment planning, ensuring alignment with personal goals.
Volunteer Coordinator
El Camino Homeless Organization
10.2020 - 12.2022
- Coordinated volunteer recruitment efforts to enhance community engagement and support program objectives.
- Developed training materials and workshops to improve volunteer skills and retention rates.
- Streamlined scheduling processes for volunteer shifts, increasing operational efficiency and coverage.
- Implemented recognition programs to boost volunteer morale and acknowledge contributions.
- Recruited, trained, and supported volunteers to expand organizational capacity and services.
- Matched volunteers to opportunities based on skills and interests; maintained an active database of volunteer hours.
- Supported fundraising efforts and community events; connected clients with resources for housing, food, and health services.
Front Desk Agent
Madonna Inn
06.2019 - 07.2021
- Greeting all guests, checking in and out guests, answering any questions, recommending activities and restaurants to guests. Answering any phone calls, managing all reservations, keeping track of guests and their requests. Overseeing all daily duties and preparing staff for each shift.
Inventory Management
LOFT
04.2017 - 05.2018
- Processing of inventory, including logistics and data entry of incoming and existing products. Store, restock, and shelve merchandise whenever necessary. Fulfillment of online and in-store purchases, which include locating and packaging of merchandise.
Education
Associate of Arts - Human Services
Cuesta College
San Luis Obispo, CA05-2024
Associate of Arts - Child Development/Family Studies
Cuesta College
San Luis Obispo, CA12-2024
Associate of Arts - Social & Behavior Sciences
Cuesta College
San Luis Obispo, CA03-2025
Bachelor of Arts - Psychology
Columbia College
Columbia, MO05-2026
Bartender’s Certificate -
Professional Bartending School
San Diego, CASkills
- Composed presence
- Client-focused approach
- Active listening
- Understanding of administrative protocols
- Experienced in Microsoft Office applications
- Crisis Intervention & De-escalation
- Client Advocacy & Goal Planning
- Case Note Accuracy & Documentation
- Trauma-Informed Care
- Recreational & Educational Programming
- Collaborative Communication
- Relationship building
- Familiarity with Tenant Rights
Certification
- Mental Illness
- De-Escalation 101
- Sexual Harassment
- Unattended Children
- Trauma-Informed Care
- DEI
- Peer to Peer
Timeline
Case Manager
Transitions-Mental Health Association
12.2022 - Current
Volunteer Coordinator
El Camino Homeless Organization
10.2020 - 12.2022
Front Desk Agent
Madonna Inn
06.2019 - 07.2021
Inventory Management
LOFT
04.2017 - 05.2018
Associate of Arts - Human Services
Cuesta College
Associate of Arts - Child Development/Family Studies
Cuesta College
Associate of Arts - Social & Behavior Sciences
Cuesta College
Bachelor of Arts - Psychology
Columbia College
Bartender’s Certificate -
Professional Bartending School