Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Abhas Singh

Abhas Singh

Summary

Results-oriented and highly analytical Business Analyst with over 5 year of experience in product development, data and financial analysis, and process improvement initiatives. Proven track record of leveraging data-driven insights to drive strategic decision-making and optimize business operations. Skilled in gathering and documenting requirements, conducting gap analysis, and facilitating effective communication between stakeholders. Proficient in utilizing various analytics tools and methodologies to extract meaningful business intelligence. Strong problem - solving and critical-thinking abilities, combined with excellent communication and presentation skills. Committed to delivering actionable recommendations that enhance efficiency, profitability, and customer satisfaction. Adept at working independently or collaboratively in fast-paced environments. Seeking to contribute expertise in business analysis and drive organizational growth and success.

Overview

5
5
years of professional experience
6
6
Certification

Work History

Business Analyst

OEC Group
04.2022 - 05.2023
  • Involved in interactions with Subject Matter Expert, Project Manager, Developers, and end-users in several projects.
  • Lead requirements gathering effort with stakeholders: Take charge of gathering requirements from stakeholders and ensure a clear understanding of their needs and expectations.
  • Maintain automated test scripts to ensure efficient and effective testing procedures.
  • Analyze and comprehend As-Is and To-Be processes to determine required changes and improvements.
  • Conduct regular reviews of test scripts to ensure accuracy and reliability.
  • Collaborated with cross-functional teams to gather requirements, write user stories, and create UAT scripts, using SSRS for ensuring alignment with business objectives and project deliverables.
  • Produced analysis and documentation through State Charts, Activity Modeling, Use Case Model (both UML and Non-UML standards), effectively translating business requirements into application requirements.
  • Demonstrated advanced skills in SQL and ETL processes, effectively extracting, transforming, and loading data from various sources to support analysis and reporting requirements.
  • Successfully extrapolated and manipulated required data from large data sets in XML files, showcasing my ability to work with diverse data formats and sources.
  • Defined and tracked quality assurance metrics, such as defect densities and open defect counts, to monitor progress and effectiveness of testing efforts.
  • Performed thorough gap analysis, identifying areas for process improvement and providing strategic recommendations to enhance operational efficiency.
  • Supported formal sourcing initiatives (RFP/RFQ/RFIs) and evaluated proposals, leading to successful contract awards and effective contract administration and closure.
  • Ensured data quality by maintaining accurate and up-to-date information throughout projects and daily tasks.
  • Created and Maintained Requirement Traceability matrix (RTM) to map test cases with business requirements throughout project.
  • Developed and maintained interactive dashboards in QlikView and Tableau to visualize and analyze key business metrics, resulting in improved data-driven decision-making processes.
  • Conducted research to determine feasibility of new solutions and assessed if existing solutions were available within organization.
  • Strong understanding of system development life cycle (SDLC) methodologies.
  • Proficient in analyzing complex business requirements and translating them into technical specifications.
  • Solid knowledge of system design principles, data modeling, and database management systems.
  • Hands-on experience with programming languages, databases, and software development tools.
  • Proficiently worked on Business Requirements Document (BRD) documents, capturing detailed specifications and ensuring clarity for development teams.
  • Working on Lifecycle, Create and follow up on JIRA tickets for change requests received from various business partners test them in prestige and test env to validate and bring them to closure.
  • Proficiently used Microsoft Project, Excel, PowerPoint, and SharePoint to support analytical and reporting tasks.
  • Worked effectively with geographically dispersed teams to achieve objectives.
  • Utilized working knowledge of financial, accounting, and distribution systems.
  • Utilized Project Management tools such as Smartsheet and Jira extensively.
  • Conducted system tests and user acceptance tests to verify compliance with business requirements.
  • Lead project to develop new Request Handling system using Azure DevOps and authored several custom requirements documents for several departments within company.
  • Hands-on experience with SharePoint, including managing and maintaining SharePoint sites. Made Training videos for end users using Camtasia for recording, editing, and publishing recordings.
  • Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
  • Conducted User acceptance testing (UAT) to ensure software solutions met business requirements, resulting in a 35% reduction in defects and improved system reliability.

Teacher's Assistant

University Of Massachusetts Dartmouth
06.2020 - 12.2021
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Researched competitors to build report of rising trends in Education market.
  • Tutor and assist children individually or in small groups to help them master assignments and to help them understand requirements and its appropriate solutions.
  • Plan, prioritize questions, and conduct surveys to guide teaching method and topics to focus.
  • Demonstrated strong MS Excel skills in order to facilitate consolidation and analysis of course and other data.
  • Exceptional Documentation skills for class notes and questionnaire .

Jr.Business Analyst

Tulip Techologies
01.2018 - 01.2020
  • Worked extensively with SME in understanding and documenting their requirements pertaining to monitoring changes and portraying a trend to maintain and analyze customer needs and many other business areas
  • Used extensive SQL queries for data analysis, to provide summary reports and data feeds to analytics reporting system
  • Conducted market research and analyzed industry trends, providing valuable insights that led to a 20% increase in department performance.
  • Developed and implemented data-driven strategies to improve customer retention rates, resulting in a 34% increase in customer loyalty.
  • Communicating project status, progress, and issues through Azure DevOps boards, reports, and dashboards.
  • Facilitating agile processes and ceremonies (e.g., sprint planning, daily stand-ups) within Azure DevOps.
  • Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, MS
  • Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development
  • Learned the Agile methodology for the project, guided the team to document epic, user stories and requirement maintenance using tools like JIRA and Confluence
  • Coaching and mentoring team members on SCRUM processes and principles.
  • Resolved conflicts and negotiated mutually beneficial agreement between parties
  • Worked with Analytics team to document requirements followed the Agile methodology wherein the requirements and development occurred concurrently.
  • Conducted and assisted in JAD sessions with the project manager, technology manager, data modelers, data analysts, data mapping and developers.
  • Used analytics data after going live to understand data to see post implementation usage to help define future phase requirements performed GAP Analysis and checked the systems for their functioning.
  • Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using MS Visio.
  • Developed test cases and test plans at various levels functionality testing and User Acceptance Testing (UAT) and documented traceability matrix.

Vocational Trainee

Gas Authority Of India Limited
04.2016 - 07.2016
  • Participated in fieldwork activities, visiting gas distribution sites, pipelines, and facilities to gain practical knowledge of the gas distribution system, while adhering to strict safety protocols.
  • Collected and meticulously managed data related to gas consumption, distribution networks, and customer profiles. Proficiently utilized software tools and databases to maintain accurate records and generate insightful reports.
  • Actively contributed to ensuring regulatory compliance with safety standards and legal requirements within the gas industry, actively participating in compliance audits and assisting in the development of effective compliance strategies.
  • Study the functioning of a gas cracking unit.

Head Co-Ordinator

Art of Living
01.2016 - 03.2016
  • Data Collection and Reporting: Developed data collection systems and tools to gather information on event attendees, feedback, and outcomes. Generated comprehensive reports and dashboards to provide insights and recommendations for future events.
  • Budget Analysis: Assisted in budget planning and tracking for the event since it involved 1000’s of school student artists , analyzing expenditures and providing recommendations for cost optimization while maintaining event quality.
  • Stakeholder Engagement: Collaborated with various internal and external stakeholders, including vendors, sponsors, and participants, to ensure seamless event coordination and enhance participant experience.
  • Impact Assessment: Assessed the impact of the event by analyzing post-event surveys, participant feedback, and other relevant data. Presented findings to the NGO management, highlighting successes and areas for improvement.

Vocational Trainee

NATIONAL THERMAL POWER CORPORATION
04.2015 - 07.2015
  • Assisted in plant operations by monitoring equipment performance, ensuring compliance with safety protocols, and conducting routine maintenance tasks.
  • Conducted thorough equipment inspections, promptly identifying potential issues and contributing to efficient troubleshooting and maintenance activities.
  • Prepared accurate and concise technical documentation, including standard operating procedures, work orders, and incident reports, ensuring efficient knowledge sharing and smooth operations.

Education

MBA - Business Analysis

University of Massachusetts - Dartmouth
North Dartmouth, MA
01.2022

Bachelor of Science - Electronics And Instrumentation Engineering

APJ Abdul Kalam Technical University
06.2018

Skills

  • Methodologies-Agile, Waterfall
  • Office Tools-MS Word, MS Excel, MS PowerPoint, MS Project,JIRA,Power BI
  • Data Visualization tools-MS Visio, Balsamiq
  • Database-MS Access, MySql
  • Design/Version Controlling tools-Tableau,LucidChart
  • Domain-IT, Software development, Transportation and Logistics,Finance,Business Development
  • Familiar Languages-R, HTML, SQL
  • Operating System-Windows all versions, Ubuntu
  • Business Process Mapping
  • Forecasting and Planning
  • Web-Based Reporting Tools
  • Test Case Scenarios
  • SWOT Analysis
  • User Acceptance Testing (UAT)
  • Pivot tables
  • Gap analysis

Certification

Creating End User Documentation-“UDEMY”

BPMN Process Analysis using Microsoft Visio Professional-“UDEMY

Business Analysis: Working with Use Case-“UDEMY”

Fundamentals of Business Analysis-“UDEMY”

Google Analytics Certification

Google Adwords Certification

Timeline

Business Analyst

OEC Group
04.2022 - 05.2023

Teacher's Assistant

University Of Massachusetts Dartmouth
06.2020 - 12.2021

Jr.Business Analyst

Tulip Techologies
01.2018 - 01.2020

Vocational Trainee

Gas Authority Of India Limited
04.2016 - 07.2016

Head Co-Ordinator

Art of Living
01.2016 - 03.2016

Vocational Trainee

NATIONAL THERMAL POWER CORPORATION
04.2015 - 07.2015

MBA - Business Analysis

University of Massachusetts - Dartmouth

Bachelor of Science - Electronics And Instrumentation Engineering

APJ Abdul Kalam Technical University

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Abhas Singh