ABHASH MALVIYA
San Jose,CA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staff Escalation Software Engineer
Stryker
San Jose, CA
07.2024 - Current
- Managed MSSQL databases, optimized performance, and manipulated data via CLI
- Worked on full-stack software development projects, contributing to design, coding, troubleshooting, and deployment processes across multiple platforms
- Demonstrated expertise in Linux administration (Oracle, Red Hat, CentOS), including scripting, managing network configurations, and setting up virtualized server environments, especially in cloud-based deployments
- Enhanced system reliability by leveraging DevOps tools such as Ansible, Containers, and Kubernetes, and optimizing log processing workflows using Grafana and the ELK Stack (Elasticsearch, Kibana, Logstash)
- Monitored system performance and troubleshoot issues in the production environment
- Conducted network protocol analysis and reverse engineering for troubleshooting and improving system performance
Sr Site Reliability Engineer
Cohesity
San Jose, CA
09.2019 - 07.2024
- Developed and provided exemplary technical support across a diverse spectrum of hardware and software stack
- Resolved unexpected technical difficulties and communicated solutions with clients and representatives
- Triaged escalation and Priority calls and provided resolution
- Contributed as a vital member of the Support Escalations team specializing in Cohesity Data Platform, with a focus on Data backup, restore, cloud and file services
- Monitored, debugged, and managed the deployment, installation, upgrade and troubleshooting of the Cohesity platform, addressing network and storage-related issues
- Designated Engineer for Platinum accounts, overseeing deployment planning and conducting Proof of Concept (POC) sessions in collaboration with the Sales Team
- Developed and maintained automation scripts in Python, Bash, and PowerShell to streamline repetitive tasks, automate deployments, and enhance operational efficiency
- Managed containerized applications in Kubernetes clusters, ensuring high availability, fault tolerance, and efficient resource utilization
- Worked with Internal QA team to develop test scripts in Lambda (AWS) for internal Lab servers and testing purpose
- Mentored new hires and junior engineers, fostering their professional development
- Open Product improvement and regression issue with the development team using JIRA
- Supervise hardware replacement like Nodes, NIC, Cables, SSD, HDD, Power Supply
- Performed root cause analysis of production incidents and provided recommendations for improvement
System Reliability Engineer
Nutanix
San Jose, CA
09.2018 - 09.2019
- Provided technical assistance and troubleshooting support to customers, resolving issues related to operating systems, networking, and cloud technologies
- Collaborated with engineering teams to escalate and resolve complex technical issues, ensuring minimal downtime and disruption for customers
- Contributed to the development of knowledge base articles, FAQs, and other support documentation to assist customers in self-service troubleshooting
- Work with technology partners (ex VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem
- Provide support on weekdays and off-hours on an as needed and as per scheduled rotational basis
Technical Support Engineer
Panasas Inc
Sunnyvale, CA
05.2016 - 09.2018
- Troubleshoot NFS, CIFS, Direct Flow, Networking (layer 2-5) issues, Client (Linux, Windows, MAC) connectivity and Storage problems
- Developed documentation of customer's technical environment including network topology diagrams and asset inventories
- Provided technical support to customers by troubleshooting and resolving hardware and software issues
Education
Master of Science - Electrical Engineering
San Jose State University
San Jose, CA12.2015
Bachelor of Science - Electrical and Electronics Engineering
SRM University
Tamil Nadu, India05.2013
Skills
- Operating Systems: Linux (Ubuntu, CentOS), Windows, macOS, Unix
- Monitoring and Visualization: Datadog, Grafana, Kibana, ELK Stack
- Containers and Orchestration: Docker, Kubernetes, cluster setup, and management
- Cloud Platforms: AWS, Azure
- Networking Protocols: TCP/IP stack, ICMP, BGP, MPLS, DHCP, UDP, DNS, SSL/TLS, HTTPS
- Networking: Network Protocol Analysis, network traces, Wireshark, Nmap
- Programming and Scripting: Python, Bash, Shell Scripting, HTML, CSS,REST API
- Databases: MySQL
- Virtualization and Storage: VirtualBox, VMware ESXi, Hyper-V, NAS (Isilon, Netapp), PanFS, AHV
- Collaboration and Productivity: Slack, Teams, Webex, Zoom, Salesforce CRM, Zendesk
- Version Control and CI/CD: Git, Artifactory, Bitbucket, Jenkins, and Ansible
- Voice and Telephony Systems: CUCM, Freeswitch
- IT Service Management: JIRA, ServiceNow
- Customer relationship management
Certification
- CCNA
- VMware Certified Professional
- AWS Cloud Practitioner
- Nutanix Support specialist
- AWS Solution Architecture Associate
Timeline
Staff Escalation Software Engineer
Stryker
07.2024 - Current
Sr Site Reliability Engineer
Cohesity
09.2019 - 07.2024
System Reliability Engineer
Nutanix
09.2018 - 09.2019
Technical Support Engineer
Panasas Inc
05.2016 - 09.2018
Master of Science - Electrical Engineering
San Jose State University
Bachelor of Science - Electrical and Electronics Engineering
SRM University