Abhe Kahlon

Luxury professional with expertise in fine jewellery and high-end hospitality. Successfully created and expanded a jewellery division, driving $7 million in first-year sales and amplifying market presence by 30%. As Brand Liaison for an exclusive NYC boutique hotel, crafted bespoke experiences, heightening guest satisfaction by 25%. Known for transforming concepts into luxury experiences, blending meticulous execution with creative vision. Excels in curating tailored experiences that resonate with discerning clientele.

Abhe Kahlon
Guest Experience Supervisor & Brand Liaison
Phone: 19144201008 | Email: abhe@kahlon.me | LinkedIn/Portfolio: LinkedIn

Summary
Luxury professional with expertise in fine jewelry and high-end hospitality. Successfully created and expanded a jewelry division, driving $7 million in first-year sales and amplifying market presence by 30%. As Brand Liaison for an exclusive NYC boutique hotel, crafted bespoke experiences, heightening guest satisfaction by 25%. Known for transforming concepts into luxury experiences, blending meticulous execution with creative vision. Excels in curating tailored experiences that resonate with discerning clientele.

Work Experience
Guest Experience Supervisor & Brand Liaison
The Mark Hotel ft. The Mark Restaurant by Jean Georges and Caviar Kaspia
May 2023 - Present, New York, NY

Led guest relations, increasing guest satisfaction scores by 20% through a feedback loop.
Supervised Host and Service teams, improving service quality and staff efficiency by 15%.
Coordinated FOH functions, boosting guest satisfaction scores by 10%.
Followed up on reservation correspondences, ensuring 99% accuracy with a new tracking system.
Captured and managed guest data using CRM software, maintaining 98% accuracy.
Elevated brand visibility and increased retail sales by 25% through innovative marketing initiatives.
Maître d'Hôtel & Guest Experience Liaison
The Mark Hotel
July 2022 - May 2023, New York, NY

Managed reservations, increasing table turnover by 10% through optimized scheduling.
Customized dining experiences, enhancing guest satisfaction ratings.
Implemented tailored concierge service for VIP guests, ensuring seamless experiences.
Operations Manager
Gold Tower Inc
February 2016 - April 2022, New York, NY

Created a Fine jewelry division, increasing sales by 25%.
Built strong client relationships, boosting sales by 30%.
Launched new products, achieving significant market penetration.
Creative Director
SANGHAVI JEWEL INC
2003 - 2014, New York, NY

Launched Fine jewelry division, expanding market presence.
Managed global production, ensuring quality and efficient logistics.
Education
Associates of Arts
Brooks College, Long Beach, CA

Languages
English: Native
Hindi: Native
Spanish: Advanced
Skills
Guest Relations
Luxury Brand Management
Customer Relationship Management
Strategic Planning
Team Leadership
Event Planning
Hotel Industry Software
Brand Awareness
Certifications