Hi, I’m
Abheesh Reddy Bommareddy
Williams,AZ
Summary
Customer-oriented General Manager with 6+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
years of professional experience
Work History
SureStay Hotel By Best Western
General Manager
05.2023 - Current
Job overview
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Monitored safety procedures to ensure secure environment for both guests and employees.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Evaluated and promptly resolved lodging facility operational issues.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Travelodge By Wyndham Williams
Hotel Manager
03.2021 - 05.2023
Job overview
- Collaborated with cross-functional teams to develop innovative solutions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Supervised team of 08 front desk agents and helped to resolve issues arising during shifts.
Ramada By Wyndham Flagstaff East
Front Desk Manager
03.2019 - 02.2021
Job overview
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Increased customer service ratings through personable service.
- Evaluated and promptly resolved lodging facility operational issues.
- Resolved guest complaints by addressing issues with rooms promptly.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Attended staff meetings and brought issues to attention of upper management.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Maintained and organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
Ramada By Wyndham Flagstaff East
Hotel Night Auditor
11.2017 - 02.2019
Job overview
- Improved efficiency in night shift tasks by implementing time management strategies for staff assignments and project completion.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Monitored staff performance and provided feedback and guidance.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Performed nightly updates to room charges and rates.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
Education
Northwestern Polytechnic University , Fremont, CA
Master of Science from Computer Science
12.2016
Jawaharlal Nehru Technological University , JNTU, Hyderabad
Bachelor of Science from Computer Science
07.2013
Skills
- Efficient multi-tasker
- Financial Management
- Customer Service Management
- Business Development
- Business Leadership
- Data Analysis
- Employee Development
- Expense Control
- Customer Service
- Inventory Management
- Leadership and team building
- Recruitment
- Training and Development
- Staff Training
- Staff Supervision
- Team Player
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Spanish
Limited Working
Timeline
General Manager
SureStay Hotel By Best Western
05.2023 - Current
Hotel Manager
Travelodge By Wyndham Williams
03.2021 - 05.2023
Front Desk Manager
Ramada By Wyndham Flagstaff East
03.2019 - 02.2021
Hotel Night Auditor
Ramada By Wyndham Flagstaff East
11.2017 - 02.2019
Northwestern Polytechnic University
Master of Science from Computer Science
Jawaharlal Nehru Technological University
Bachelor of Science from Computer Science
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