ABHI PATEL
Cincinnati,OH
Summary
Proven leader in hospitality, adept in customer service and business operations, with a track record of enhancing guest satisfaction and driving sales growth at Mahatma LLC. Skilled in CRM and team leadership, consistently fostering loyalty and improving service delivery. Achieved high customer satisfaction rates through effective problem resolution and relationship management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Jai Ganesh Hospitality
07.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Assistant General Manager/Small Business Owner
Mahatma LLC
12.2017 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Guest Service Representative
Tru By Hilton
07.2022 - 07.2023
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Implemented guest feedback system to gather insights for service improvements.
- Improved team efficiency with thorough training on customer service protocols.
Front Desk Receptionist
Hilton Garden Inn Hotel
07.2020 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Bachelor of Arts - Business Economics
University of Cincinnati
Cincinnati, OH05.2027
High School Diploma -
Princeton High School
Sharonville, OH05.2023
Skills
Customer Service
Computer Skills
Guest accommodations
Detail Oriented
Team leadership expertise
Business operations knowledge
Customer Relationship Management (CRM)
Business Development
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Spanish
Limited Working
Timeline
Guest Service Representative
Jai Ganesh Hospitality
07.2024 - Current
Guest Service Representative
Tru By Hilton
07.2022 - 07.2023
Front Desk Receptionist
Hilton Garden Inn Hotel
07.2020 - 08.2022
Assistant General Manager/Small Business Owner
Mahatma LLC
12.2017 - Current
Bachelor of Arts - Business Economics
University of Cincinnati
High School Diploma -
Princeton High School
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