Abhilash Chandran

• Successfully managed over 30 key accounts in Zelle payments sector, resulting in 20% increase in client satisfaction scores and 15% growth in transaction volume year-over-year through strategic support and operational enhancements
• Led cross-functional team to address high-impact processing issue for major financial institution, implementing solution that reduced transaction decline rates by 25% and significantly improved client retention rates
• Identified and implemented process improvements in back-office operations, achieving a 30% reduction in operational costs while maintaining superior service levels for financial institutions & resellers
• Collaborated with Sales Account Executives on 10+ new business development opportunities, contributing to 40% increase in new financial institution contracts through strategic consultations and in-depth knowledge of Early Warning financial services product offerings
• Championed client needs leading to development and rollout of three innovative payment solutions, enhancing authorization, clearing, and settlement processes, and resulting in 50% improvement in transaction performance metrics
• Established and nurtured strategic relationships with over 50 senior and executive management stakeholders, both internally and externally, facilitating effective communication and alignment on key product initiatives and strategic direction from implementation perspective
• Continuously monitored and evaluated onboarding process, implementing data-driven improvements to enhance client satisfaction and operational efficiency
• Fostered a culture of continuous improvement within the office & hybrid teams, encouraging innovation and the adoption of best practices in client onboarding and support
• Innovating with Digital Bank Wallet (Paze) & Other Products: Expertise extends to collaborating with Visa team on Paze, digital bank wallet project from issuers perspective
• Worked independently to draft technical documents such as user manuals, SLA reports, requirements specifications and customer service delivery operational procedures.

• Led quality assurance (QA) for clearXchange.com, enhancing P2P & B2C payment systems for the 7 major banks, resulting in a 40% reduction in transaction failures and a 30% improvement in processing speed.
• Collaborated with major banking clients like Bank of America, Capital One, JP Morgan Chase, US Bank, PNC and Wells Fargo, aligning testing processes with their high-security standards
• Implemented comprehensive automated testing frameworks, increasing test coverage by 50% and reducing manual testing hours by 75%, significantly accelerating release cycles for new payment features.
• Orchestrated a cross-functional defect remediation team, resolving over 200 critical bugs pre-launch, which improved system reliability by 25% and user satisfaction scores by 20%.
• Drove the adoption of continuous integration/continuous deployment (CI/CD) practices, shortening deployment cycles by 40% and enhancing the team's ability to quickly respond to market changes.
• Developed and maintained rigorous performance testing protocols, ensuring the platform could handle peak loads of up to 1 million transactions per day, a 50% increase in capacity over previous benchmarks.
• Initiated a QA process improvement program that reduced test cycle times by 30% and improved defect detection rates by 35%, significantly reducing post-launch hotfixes and emergency patches.
• Collaborated with product and development teams to refine user acceptance testing (UAT) criteria, leading to a 95% pass rate at first attempt and a 20% decrease in time to market for new features.
• Conducted GAP Analysis to identify and address discrepancies between existing system functionalities and user requirements, ensuring platform met all critical payment processing needs.
• Conducted root cause analysis (RCA) of identified defects with technical stakeholders.

• Scheduled and implemented AGILE QA process for Wells Fargo ISD QA group
• Led a team of 5 QA engineers in executing over 300 test cases per release cycle, resulting in 30% reduction in critical defects and enhancing quality of online banking application.
• Implemented automated testing frameworks using Selenium, increasing test coverage by 40% and reducing manual testing effort by 50%.
• Conducted detailed performance testing on bank's core applications, identifying bottlenecks that led to 20% improvement in application response times.
• Collaborated with development team to integrate Continuous Integration/Continuous Deployment (CI/CD) practices, decreasing deployment failures by 25% and accelerating release cycles by 15%.
• Developed comprehensive QA dashboard using Tableau, providing real-time insights into testing status, defect trends, and team productivity, improving decision-making and project transparency.
• Facilitated quarterly QA process improvement workshops, leading to adoption of best practices that enhanced testing efficiency by 20% and team satisfaction scores by 30%.
• Championed adoption of risk-based testing strategies, prioritizing critical test scenarios and optimizing resource allocation, which resulted in 25% decrease in time-to-market for key banking applications.
• Played pivotal role in continuous improvement of testing procedures, contributing to development of best practices within Wells Fargo ISD QA group

• Involved in all stages of SAP ERP implementation from blueprinting to configuration to going live and production support
• Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
• Coordinated with subject matter experts, business analysts; reviewed functional specifications, and developed test cases to cover all positive and negative scenarios
• Analyzed business functionalities, workflows and developed test scripts to verify HR WILMA, Org Management, Benefits and Compensation using modified ASAP SDLC methodology
• Conducted functionality tests on Time, WILMA, Org Structure changes, Payroll and Benefits validation modules
• Wrote high quality and readily executable test scripts for WILMA / OM modules
• Updated / Modified Master Data and created test data by using transaction research codes & technical knowledge
• Performed FIT/GAP Analysis including documentation and resolution of gaps between process and system configuration
• Extensively worked with functional analysts to close gaps in FDDS
• Verified different data entry profiles for Cross Application Time Sheet (CATS) for employees entering time data into CATS using tCAT2 and CAT6
• Audited quality systems for managing costs, deficiency identification and correction
• Tested system modifications to prepare for implementation
• Minimized security risks by performing vulnerability assessments and implementing best practices in secure coding techniques.
• Collaborated with back-office support and customers to evaluate and diagnose problems and recommended possible solutions
• Enhanced team collaboration by actively participating in Agile/Scrum meetings, providing valuable insights on quality assurance aspects.
• Supported continuous integration efforts with timely execution of automated test suites, ensuring rapid feedback to developers.
• Developed action plan for company certification using ISO 9000 standard knowledge.
• Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.

• Improved production line efficiency by 15% through implementation of automated QA processes and tools, reducing manual inspection times and increasing throughput.
• Reduced material waste by 20% by identifying and addressing root causes of manufacturing defects through rigorous QA testing and analysis, saving company over $43.3K annually.
• Led cross-departmental initiative to revise QA protocols, resulting in 30% reduction in customer complaints related to product quality within first year of implementation.
• Developed and executed comprehensive QA training program for new hires and existing staff, enhancing team skill levels and reducing error rates by 25%.
• Implemented real-time monitoring system for production line, which decreased downtime by 40% and significantly improved overall equipment effectiveness (OEE).
• Conducted in-depth statistical analysis of production data to identify trends and areas for improvement, leading to 10% improvement in product consistency and compliance with industry standards.
• Collaborated with engineering teams to refine product designs based on QA findings, resulting in 50% reduction in assembly time for key product lines.
• Streamlined supplier qualification processes, enhancing quality of incoming materials by 35% and reducing lead times by 20%.
• Review the verification & validation of medical device development and product evaluation according to ISO and FDA requirements and actively provide constructive feedback to development team
• Participate in risk and hazard assessment during design & development of the product

• Recommended purchase of equipment to control dust, temperature and humidity in area of system installation
• Enhanced product quality by 25%, reducing defect rates from 5% to 3.75% over 3-month period, by implementing stringent QA protocols and advanced inspection techniques for contact lens manufacturing.
• Increased production efficiency by 15% by introducing automated inspection systems, minimizing manual checks and significantly speeding up QA process for high-volume contact lens production lines.
• Developed and executed rigorous QA training program for 40+ staff, improving team accuracy and efficiency by 15%, which directly contributed to higher product quality standard.
• Spearheaded cross-functional team initiative to identify and resolve recurring defect in lens curvature, resulting in 60% reduction in customer returns related to fit issues within first six months of implementation