Abhilash Pudota
Summary
Over 8 years of Extensive experience with Salesforce and Force.com platform as developer and administrator. Good understanding of salesforce.com, Sales Cloud, Service Cloud, Vlocity Cloud, Marketing Cloud, Commerce Cloud and Salesforce Communities. Good knowledge of working with Lightning Components for faster development and better performance. Knowledge in SLDS, CSS framework for creating lightning like pages in Visualforce classic UI pages. Experience in Change Management, Application Lifecycle Management using Sandboxes Environments. Responsible for Customization of the Salesforce Sales Module for capturing the Lead Generation, Accounts, Opportunities. Knowledge on the Field Service Lightning mobile app how it works and aids on-site job management to a mobile workforce. Developed components using Lightening Web Components (LWC) and Aura events. Sound knowledge on Visual Force Pages, Apex Triggers, Apex Classes, Batch Apex, HTML and JavaScript, SOQL, SOSL, Process Builder, Workflow, Visual Workflow Reporting and Dashboards to support process automation. Hands-on experience on Vlocity implementations through OOTB components like: Omniscript, Vlocity Integration Procedure, Dataraptor , FlexCards Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader. Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management Experienced in Conga Mail Merge, Conga Composer and Conga Conductor and also in creating Conga Template and QuickMerge Links Experience in Administration, Configuration, Implementation and Support of Salesforce CRM. Good experience in Integrating Salesforce.com with other internal/external applications using SOAP API and REST API based web services. Hands on experience in implementing security and sharing rules and Apex Language. Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application. Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ) and APPTUS Extensive business knowledge on Campaign Management, Lead Management, Sales Processes, Product Management, Service processes & Case. Experience implementing Service Cloud which includes Omni-Channels, Routing Configurations, Entitlement Management, Knowledge Basics, Knowledge search Basics, Call center integration and Salesforce for Outlook. Experience in using Force.com Web services API for implementing web services in the application for access to data from different users. Proficient in working with Eclipse IDE,Visual studio and Force.com Plug-in for writing business logic in Apex programming language. Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits. Proficient in Bug Severity analysis, Bug tracking system and Bug Reporting, can prioritize issues based on important, urgent and hot fixes and Proficient in Tracking and Reporting defects using Industry and Internal tracking tools like Quality Center, Jira. Good knowledge working in Agile and waterfall methodologies. Have experience with DocuSign functionality. Worked on different deployment tools like Copado, Antirabbit and flosum. Quick Learner and Self Starter, strong understanding of fundamental business processes and multi-tasking skills. Excellent analytical, de-bugging skills and documentation skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Deloitte
DMV, State of California
07.2023 - Current
- Worked on developing vehicle registration applications using omni studio and salesforce to implement different services to be used by different user groups to get help with different services
- Worked on developing performance optimized flex cards, omni script, integration procedure, data raptors, and deployment of Vlocity & Salesforce metadata across multiple orgs using Copado
- Worked with SOQL, SOSL queries with governor limitations to manipulate the data from Salesforce.com platform databases
- Developed reusable performance optimized LWC components
- Worked closely with the functional team and gathered the requirements for salesforce implementation
- Created multiple LWC added css and design parameters that makes components look and feel better
- Regularly keeping tab on clients requirement to achieve their organization business goals
- Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application
- Participate in daily SCRUM and provide updates on done, planned and impediments.
Sr.Salesforce Developer
BILL INC
San Jose, CA
10.2021 - 06.2023
- Interacted with various business user groups to identify gaps between business needs and standard application functionality, design and documented solutions that fill the gaps
- Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated resolutions
- Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers
- Worked on Jira to track daily progress and followed Agile methodology for best practices
- Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
- Worked with SOQL, SOSL queries with governor limitations to manipulate the data from Salesforce.com platform databases
- Develop highly interactive UI using Lightening Web components and Aura for various forms for customers in different communities
- Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues and lead conversion process
- Developed custom applications using Salesforce
- Com and integrating salesforce.com with other systems
- Create and implement marketing campaigns using tools like Journey Builder, Email Studio, and Automation Studio
- Worked on for supporting day to day SFMC operations and cross-channel digital marketing campaigns including email and SMS
- Used OWD settings (Organization Wide Defaults), Field-level Security, Profiles to ensure Data Integrity
- Performed administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process
- Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from CSV files.
Sr.Salesforce Developer
DaVita INC
Denver, CO
06.2020 - 10.2021
- Worked on scheduling project to maintain the staff and patient schedules in various clinics using Field service Ligteining
- Worked closely with the solution architect and gathered the requirements for salesforce implementation
- Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application
- Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform
- Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
- Worked with SOQL, SOSL queries with governor limitations to manipulate the data from Salesforce.com platform databases
- Create Business Logic Code pertaining to the Workflow processes as per requirements
- Develop highly interactive UI using Lightening Web components
- Developed custom applications using Salesforce
- Com and integrating salesforce.com with other systems
- Worked on to prioritize tasks across all the patient’s needs with health cloud
- Skilled in understanding and implementing the new salesforce Lightning Experience
- Agile methodologies (SCRUM) was implemented that includes daily scrum with team
- Added various Scheduling rules in the FSL for the scheduler
- Used health cloud to integrate data from external systems
- Have created triggers on various standard objects on field service lightening
- Written Apex Test classes to Unit test Apex classes before Production deployment
- Used Visual studio code to deploy developed code to developer org and for creating pull request in bit bucket for deploying code to various orgs used
- Used sandbox mode for testing and migrated the code to the production instance in installments
- Written various Apex sharing logics for records access issues.
Salesforce Developer
State Of Colorado
Denver, CO
08.2019 - 04.2020
- Worked closely with the business users and gathered the requirements for salesforce implementation
- Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
- Designed, developed and deployed Apex Classes and Controller Classes for various functional needs in the application
- Working with the standard objects, building custom objects with custom fields and relationships
- Created apex rest web service methods to inbound calls to salesforce and supported response in Json and xml format
- Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
- Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
- Built customized Lightning components replacing the existing ones; using Java Script on the client side and Apex on the server side
- Implemented new buttons and actions for the lightning experience
- Designed and deployed Custom tabs, validation rules and Auto-Response Rules for automating business logic
- Responsible for managing User Accounts, Security Access and setting up Profile based security access based on organization requirement
- Involved in creating and customizing Email templates and configuring them to the Email alert for a standard/custom object
- Integrated Salesforce org with Docusign for collection of an electronic signature requirement
- Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
- Used the sandbox for testing and migrated the code to the deployment instance after testing
- Managed Writing Test Classes for the Customizations done during the development to ensure code coverage to meet Unit Testing before migrating the code from Sandbox to production environments
- Implemented Field Level Security for sensitive data holder fields
- Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder
- Created many Lightning Components and server-side controllers to meet the business requirements.
Jr.Salesforce Admin/Developer
Siri IT
India
05.2016 - 12.2018
- Involved in Salesforce.com application Setup activities and customized the applications to match the functional needs of the organization
- Interacted with team members to gather and documented requirements
- Created various custom objects and defined lookup, Picklist, master-detail relationships and roll up summary between those objects
- Also created junction objects to establish connectivity among objects
- Created workflow rules and defined related tasks, time-triggered tasks, Email alerts and field updates to implement business logic
- Configured Salesforce including but not limited to Validation rules, Workflows, Custom labels, Custom Settings, Profiles and Permissions
- Developed comparison dashboards for Sales users to Compare Previous Fiscal year and Current Fiscal year sales graph
- Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard Objects of Salesforce.com and other Platform based technologies like Visual Force, Force.com API and web services.
Education
Master’s Degree -
Southern Arkansas University
Arkansas, USABachelor’s Degree -
Jawaharlal Nehru Technological University Hyderabad
Hyderabad, IndiaSkills
- Salesforcecom Technologies
- Apex Language
- Apex Classes
- Apex Triggers
- SOQL
- SOSL
- Visual Force (Pages, Components & Controllers)
- ApexData
- LWC
- Loader
- Custom Objects
- Case Management Automation
- Vlocity
- Dashboards
- Reports
- Salesforce lightening components
- AppExchange Products
- Field service lightening
- Databases
- Microsoft SQL Server
- MS Access
- Azure
- Web Technologies
- HTML
- CSS
- XML
- AJAX
- JavaScript
- Programming Languages
- SQL
- PL/SQL
- Java Script
- C
- C
- Project Management
- Microsoft Office (Word, Excel, PowerPoint)
- Microsoft Project
- Agile & Waterfall methodologies
- Browsers
- Internet Explorer
- Firefox
- Chrome
- Opera
- Safari
- Edge
- Operating Systems
- Windows Family & server UNIX
- Linux and Mac OS
- Forcecom Tools
- Eclipse
- Workbench
- Data
- Visual studio Loader
- Forcecom Explorer
- Dataloaderio
- DBAmp
- Forcecom Explore
- GIT
- Bitbucket
- SOAP UI
Certification
- Salesforce.com Certified Platform developer 2 (PD2)
- Salesforce.com Certified Platform developer 1 (PD1)
- Salesforce.com Certified Service Cloud Consultant
- Salesforce.com Certified Administrator (201)
- Salesforce.com Certified Advanced Administrator
- Salesforce.com Certified Omni Studio Developer
Personal Information
Title: Senior Salesforce Developer/Administrator
Timeline
Salesforce Developer
Deloitte
07.2023 - Current
Sr.Salesforce Developer
BILL INC
10.2021 - 06.2023
Sr.Salesforce Developer
DaVita INC
06.2020 - 10.2021
Salesforce Developer
State Of Colorado
08.2019 - 04.2020
Jr.Salesforce Admin/Developer
Siri IT
05.2016 - 12.2018
Master’s Degree -
Southern Arkansas University
Bachelor’s Degree -
Jawaharlal Nehru Technological University Hyderabad