Abhilash Rajendran
Irvine,CA
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Office Associate
CarMax
Costa Mesa, CA
07.2023 - Current
- Managed accounts receivable and payable activities, including preparing invoices and reconciling payments.
- Processed employee payrolls, ensuring accuracy of deductions and taxes.
- Assisted in the preparation of financial statements, budgets, forecasts and other reports.
- Created and maintained filing systems for records retention.
- Developed and implemented procedures to ensure compliance with applicable laws and regulations.
- Conducted audits of internal processes to identify areas for improvement.
- Maintained customer databases and generated monthly sales reports.
- Provided support to departmental staff in resolving complex accounting issues.
- Opening and closing duties, including safe handling and bank deposits.
- Analyzed financial data to identify trends or discrepancies in reporting results.
- Prepared bank deposits and reconciled bank statements.
- Processed incoming payments from customers using a variety of payment methods.
- Researched billing disputes and provided solutions to resolve customer complaints.
- Developed strategies for improving cash flow management.
- Organized vendor contracts for review by senior management.
Front Desk Coordinator
Princeton Club, Madison WI
Madison, WI
06.2020 - 05.2023
- Greeted guests and checked them into the hotel; verified identification and credit card information.
- Verified reservations, answered inquiries regarding hotel services and provided general tourist information.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Managed bookings for conference rooms, banquet halls, and other special events.
- Maintained records of room availability and rates.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Balanced daily transactions in accordance with established procedures; reconciled discrepancies as needed.
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Ensured that all front desk areas were kept clean and organized at all times.
- Reconciled accounts receivable on a regular basis using computerized systems.
- Monitored security cameras around the front desk area to ensure safety of staff members and visitors.
- Prepared weekly reports summarizing activities of the front desk operations.
- Promoting Sales by calling potential customers.
Assistant Manager of Sales
Windsor Fashions
Madison, WI
03.2021 - 03.2023
- Developed and implemented sales strategies to increase market share.
- Conducted regular meetings with the sales team to review goals and objectives.
- Analyzed customer feedback to improve product offerings and services.
- Created weekly, monthly, and quarterly reports for upper management.
- Coached and mentored new sales representatives on best practices.
- Performed competitive analysis to identify opportunities for improvement in current processes.
- Monitored sales performance against targets and identified areas of improvement.
- Developed relationships with key customers to ensure satisfaction with products and services offered.
- Visual Merchandising.
- Creating Themes for the Store as per the seasonal requirements.
- Scheduled training sessions for staff members on product knowledge, customer service techniques, and industry trends.
- Reviewed customer accounts to ensure accuracy of pricing and delivery information.
- Resolved escalated customer issues quickly and efficiently.
- Collaborated with marketing department to develop promotional campaigns that increased revenue growth.
- Recruited qualified candidates for open positions within the sales team.
Manager on Duty
Stiizy
Las Vegas, NV
01.2019 - 01.2021
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Created schedules for staff members according to business needs.
- Reviewed daily sales reports to identify areas of improvement.
- Maintained inventory levels by ordering supplies as needed.
- Audited cash registers at the end of each shift for accuracy.
- Selling the products online and shipping it by each order.
Shift Supervisor
Jd Sportsplex
Las Vegas, NV
05.2016 - 01.2019
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Monitored staff performance to ensure quality standards were met.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with management to plan special events or promotions.
Visual Merchandising Manager
Landmark Group - Head Office
Dubai, UAE
06.2013 - 11.2015
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
- Organized promotional events to increase traffic flow in store, resulting in a 10% lift in sales.
- Assisted in the development of product placement plans for all departments within the store.
- Coordinated with buyers and designers to create attractive layouts that showcased current trends.
- Ensured compliance with safety regulations when setting up merchandise displays.
- Executed marketing campaigns through creative visuals that effectively communicated key messages to customers.
- Provided guidance on best practices for visual merchandising techniques such as color blocking, layering, and asymmetry.
- Trained new staff members on visual merchandising principles and processes.
- Evaluated existing display designs for effectiveness; recommended changes as needed.
- Maintained inventory levels by monitoring stock levels at each location throughout the day.
- Conducted regular audits of stores to ensure proper implementation of visual standards across all locations.
- Collaborated with cross-functional teams such as Marketing and Merchandising to develop innovative ideas for displays that would attract customers' attention.
- Analyzed customer feedback from surveys regarding store appearance, making recommendations for improvement.
- Monitored competitors' activities related to visual merchandising; identified opportunities to differentiate company’s offering.
- Researched industry trends related to retail store layout, product presentation, lighting effects., incorporating findings into store design plan.
Credit Card Specialist
Capital One
Bangalore
10.2010 - 02.2012
- Reviewed customer applications for credit card approval.
- Analyzed and verified financial information to ensure accuracy of application data.
- Processed new account requests, including obtaining necessary documents from clients.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Resolved disputes over billing errors or unauthorized charges.
- Communicated with internal departments on any changes in customer accounts.
- Provided guidance to customers on how to use their credit cards responsibly and effectively.
- Assisted customers with payment plans and other special arrangements as needed.
- Performed periodic reviews of customer accounts to detect fraudulent activity or potential risk factors.
- Identified opportunities for cross-selling additional products or services to customers.
- Conducted research into current market trends and competitive products.
- Prepared detailed reports on the performance of individual credit card programs.
- Worked closely with marketing teams to develop promotional campaigns that increase card usage and enhance customer loyalty.
Education
Bachelor of Science - Business Education
AIT
04-2012
Diploma - ADFT- Apparel Design And Fabrication Technology.
AIT
04-2008
High School Diploma -
Bell
03-2006
Skills
- Expense Tracking
- Business Writing
- Business Administration
- Workflow Coordination
- Calendar Management
- Process Improvement
- Cash reconciliation
- File Management
- Invoice Processing
- Document Preparation
- Customer Satisfaction
- Financial Acumen
- Written Communication
- Decision-making capabilities
- Data entry expertise
- Spreadsheet development
- Organizational processes
- Office Management
- Scheduling and Planning
- Report Preparation
- Presentation Creation
Affiliations
- Photographer - Studied photography or arts and expertise in event, sports, fashion, magazine styles of Photography.
- Photoshop - As a Visual manager I was able to learn Photoshop on the job, expert in theme making.
- Tennis - played tennis most of my life.
- internships - Had internship after my college for 6 months in Splash sports for Manager in training, introduced myself to the world of Retail operation.
- Collector of Pens, Antic pieces, Coins.
- Travel, traveled few countries, Like Dubai, Germany, Singapore, malaysia, USA, (most of states)
Accomplishments
- Recent most - Awarded for the number of sales in the company in the first 6 months.
- Recognized for the best planogram in less space for the concept of babyshop.
- Completed CAD and graphic designing for cancer campaign and had the opportunity to serve the patients.
- Recognized as the best employee of the year from Windsor Fashion.
- Conducted fashion show from recycle products to promote awareness for the plastic waste.
- Participated in Bike race for 235 miles in mixed surface route.
Certification
- Dmv sales license CA
- Class A CDL license permit.
- Certifiction for completing B.sc.
- Certification for Completing ADFT
Languages
English
Full Professional
Hindi
Professional
References
References available upon request.
Timeline
Business Office Associate
CarMax
07.2023 - Current
Assistant Manager of Sales
Windsor Fashions
03.2021 - 03.2023
Front Desk Coordinator
Princeton Club, Madison WI
06.2020 - 05.2023
Manager on Duty
Stiizy
01.2019 - 01.2021
Shift Supervisor
Jd Sportsplex
05.2016 - 01.2019
Visual Merchandising Manager
Landmark Group - Head Office
06.2013 - 11.2015
Credit Card Specialist
Capital One
10.2010 - 02.2012
Bachelor of Science - Business Education
AIT
Diploma - ADFT- Apparel Design And Fabrication Technology.
AIT
High School Diploma -
Bell