Abhilash Shah
troy,MI
Summary
Driven Customer Service Representative with a proven track record at TCS - Time Customer Service, adept in problem-solving and active listening. Enhanced customer loyalty through empathetic resolution of complaints, significantly boosting client satisfaction rates. Collaborated effectively with team members, showcasing critical thinking and a high-energy professional demeanor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TCS - Time Customer Service
02.2017 - 05.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
MBA - Marketing
TASMAC
Pune, India07-1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
- Resolved an average of 50+ customer inquiries per day via phone and email.
- Maintained a 95% customer satisfaction rating based on post-call surveys.
- Collaborated with cross-functional teams to implement process improvements, reducing average call handling time by 20%
Certification
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
- Oracle Service Cloud Trained.
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
TCS - Time Customer Service
02.2017 - 05.2024
MBA - Marketing
TASMAC
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