Abhilash Singhvi
Brambleton,VA
Summary
Result-driven and seasoned professional with 17 years of extensive technical experience in the global wireless telecommunication industry. Experienced in building and nurturing long-term client relationships, consistently exceeding expectations, and supporting business growth. Demonstrating success in managing complex accounts and delivering tailored solutions to meet client needs in dynamic and competitive markets. Skilled in strategic planning, negotiation, and cross-functional collaboration to achieve mutual success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager
Ceragon Networks
01.2022 - Current
- Managing DISH and AT&T account with multi million dollar annual revenue
- Operating at the intersection of client relations & strategic planning, responsible for nurturing and expanding relationships with existing clients while also identifying and pursuing opportunities for business growth
- Acting as a technical liaison to communicate customer needs effectively back to product & pre-sale teams
- Increasing client satisfaction by building strong relationships and addressing their needs promptly
- Conducting regular account reviews to identify areas for growth and maintaining a healthy sales funnel
- Cultivating long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients
- Overseeing new business development to generate sales leads, negotiating client pricing and forecasting revenue
Technical Account Manager
Ceragon Networks
06.2015 - 12.2021
- Technical Account Management for Sprint and AT&T accounts for Ceragon.
- Served as primary technical liaison between client and internal teams, ensuring seamless communication and alignment on technical requirements and solutions
- Drove client satisfaction and retention by proactively identifying opportunities for optimization, recommending tailored solutions and delivering exceptional technical support throughout customer lifecycle
- Managed 2 major accounts simultaneously, maintaining high levels of organization and prioritization
- Led cross-functional teams to deliver customized solutions that exceeded client expectations
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships
- Ensured timely issue resolution by coordinating resources effectively across departments when needed
Customer Support Manager
Ceragon Networks
07.2011 - 05.2015
- Managed and optimized all aspects of customer support operations ensuring timely resolution of inquiries, maximizing customer satisfaction, and fostering long-term loyalty
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Managed team of 4 customer support representatives, providing ongoing training and development opportunities
- Streamlined customer support process for faster resolution times and improved customer experience
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations
Project Engineer
Ceragon Networks
05.2007 - 06.2011
- Responsible for coordinating and managing Nationwide engineering projects, ensuring adherence to specifications, timelines, and budget constraints
- Coordinated south and west regions for Ceragon customers
- Provided technical expertise throughout all phases of project, ensuring accurate execution of designs and specifications
- Maintained records for each project and ensured timely submission of customer acceptance certificates for revenue recognition
- Monitored installation of materials and equipment for compliance with drawings and specifications
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines
Education
Bachelor of Engineering (Electronics & Comm.) -
University of Rajasthan
India05.2006
Skills
- Telecommunications Concepts: Wireless Communications, Microwave, mmWave & 5G
- Software & Tools: Salesforce, Pathloss, Wireshark
- IP Networking: TCP/IP, Network Protocols, Subnetting
- Account Management and Customer Service
- Client Relationship Management
- Account development and Strategic Planning
- Customer Needs Assessment
- Teamwork and Collaboration
Certification
- Cisco Certified CCNA
- Ceragon Certified Technical Sales Professional (CTSP)
- SANDLER Sales Training – Sales Foundation & Mastery
Accomplishments
- Ceragon Networks President Club 2024 - Achievement on reaching 139% of yearly target
- Ceragon Networks Superstar Award - Management Recognition - Q1 2023
- Reached 239% of quota achievement and 288% of net contribution in FY-22
- Ceragon Networks Superstar Award - Strive for Excellence - Q2 2021
- Ceragon Networks Customer Value Award - Q3 2015
- Spearheaded testing and commercialization of Ceragon Solution with AT&T
Trainings
- SANDLER Sales Training - Sales Foundation & Mastery
- Attended a 6 days CTSP (Ceragon Certified Technical Sales Professional) course on Ceragon IP-20C - October 2014.
- Attended a 5-day course on Ceragon IP-20C - January 2013.
- Attended a 4-day training on Ceragon IP Radio - October 2010.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Account Manager
Ceragon Networks
01.2022 - Current
Technical Account Manager
Ceragon Networks
06.2015 - 12.2021
Customer Support Manager
Ceragon Networks
07.2011 - 05.2015
Project Engineer
Ceragon Networks
05.2007 - 06.2011
Bachelor of Engineering (Electronics & Comm.) -
University of Rajasthan
- Cisco Certified CCNA
- Ceragon Certified Technical Sales Professional (CTSP)
- SANDLER Sales Training – Sales Foundation & Mastery
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