Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Abhilasha Kiranmayee

Summary

Dynamic and seasoned Technical Product Owner with a strong background in software development and project management. Proven ability to bridge the gap between technical teams and stakeholders to drive product success. Skilled in Agile methodologies, backlog management, and delivering high-quality software solutions that meet business objectives. Excellent communicator with a passion for innovation and continuous improvement. Skilled in effective communication, problem-solving, and translating complex business requirements into actionable solutions. Proficient in business intelligence, system analysis, project management, and technical leadership. Strong communicator with the ability to bridge the gap between technical and non-technical stakeholders to deliver innovative solutions. Business Intelligence: Proficient in SQL scripting to design and optimize database models, ensuring high data quality. Skilled in creating interactive quantitative dashboards using tools like Business Objects, Tableau, Qlik, PowerBI, and SSRS to visualize KPIs and solve complex problems. System Analysis and Project Management: Deep understanding of business needs, coupled with strategic thinking to drive project planning and execution. Proficient in product requirement analysis, project documentation, and translating complex problems into actionable tasks. Experienced in enhancing written communication skills and providing innovative product marketing solutions. Seasoned Small Business Owner with 10 years of experience in operations management, business strategy and financial management. . Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Results-oriented Product owner Success bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

14
14
years of professional experience

Work History

Technical Product Owner

Charter Communications
08.2021 - Current
  • Spearheaded the development of a groundbreaking API product, streamlining integration processes and reducing integration time by 50% for customers
  • Established and managed a high-performing development team, ensuring timely delivery of features while upholding performance standards
  • Demonstrated proficiency in API-related concepts, including JSON, to effectively contribute to API development and address end-user needs
  • Collaborated with development teams to ensure rigorous testing of API functionality, security, and overall performance, ensuring product excellence
  • Identified and defined use cases for APIs, leading to the development of an API platform that significantly enhanced customer satisfaction
  • Worked closely with the UI team to address dependencies and elements displayed on the front-end, aligning with user stories and new features
  • Provided assistance to the product team in API design, contributing insights on headers, UI design, and more to optimize user experience
  • Fostered collaboration across teams, including Fallout Management, customer success, and catalog teams, to align go-to-market strategies and feature priorities
  • Monitored API endpoints, collaborating with customer service to promptly address any issues and ensure seamless functionality
  • Managed multiple projects simultaneously, effectively prioritizing tasks based on business value and resource availability
  • Developed comprehensive project roadmaps outlining short-, mid-, and long-term goals, along with key milestones, to guide project execution
  • Environment: SDLC, Agile/Scrum, Confluence, Visio, JIRA, SQL Server 2016, MS Office, MS Access, Service Now.

Technical Product Owner/ Business Analyst

Lateetud Inc.
08.2020 - 11.2020
  • Collaborated with Application Managers and Product Owners to devise a comprehensive product release strategy, prioritizing Epics, User Stories, and defect resolution to maximize value
  • Facilitated collaboration with Scrum teams to track project management activities such as status updates, deadlines, and compliance issues, ensuring efficient project execution
  • Streamlined processes by documenting new infrastructure changes in the Reservations IT application and overseeing Functional, Integration, Regression, and User Acceptance Testing activities prior to application release
  • Conducted Joint Application Design (JAD) sessions with Product Owners to define project scope, assess feasibility, and estimate associated costs
  • Assessed technology risks stemming from software or hardware issues, enhancing project scheduling and delivery by implementing recovery and backup processes
  • Coordinated closely with development/technical teams to ensure adherence to design blueprints, meeting requirements, and maintaining traceability matrices across all phases of the project lifecycle
  • Directed the completion of project Business Analysis (BA) objectives, encompassing scope definition, requirement analysis, solution identification, business process modeling, User Acceptance Testing (UAT), and customer training
  • Analyzed and decomposed complex requirements, performed gap analysis, and provided recommendations to optimize project outcomes
  • Documented requirements, created functional specifications, and prepared wireframes/flowcharts to guide project implementation effectively
  • Environment: SDLC, Agile/Scrum, Confluence, Visio, JIRA, SQL Server 2016, MS Office, MS Access, Service Now.

Res IT (Axis) Release Manager

Delta Airlines
Atlanta, GA
02.2019 - 03.2020
  • Collaborated with Product Owners, Executives, Managers, Developers, and QA members to prioritize Release and Sprint backlogs, ensuring alignment with Business Scrum Team requirements
  • Streamlined processes by documenting new infrastructure changes in the Reservations IT application and overseeing Functional, Integration, Regression, and User Acceptance Testing activities prior to application release
  • Tracked and logged defects in Quality Center, identified by PQA and QTT
  • Identify potential risks and dependencies that could impact the release schedule or quality, and develop mitigation plans to address them
  • Monitor the deployment process, including scheduling deployment windows, coordinating release activities, and monitoring deployment progress to minimize downtime and disruptions
  • Coordinate with change management processes to ensure that all changes introduced in the release are properly documented, approved, and communicated to relevant stakeholders
  • Environment: Proficient in SDLC methodologies, Agile/Scrum frameworks, and tools including Confluence, Power BI, Tableau, Visio, JIRA, HP Quality Center (HPQC), SQL Server 2016, MS Office suite, MS Access, Toad, and Service Now.

Product Owner with Reporting Analyst

Clayco Inc.
St. Louis, MO
12.2017 - 02.2019
  • Collaborated with the project owner to design and implement the Business Intelligence Life Cycle, acting as a liaison between the BI team and stakeholders to ensure alignment with project objectives
  • Served as an ambassador and single point of contact for product-related queries, assisting the Project Owner in grooming the product backlog to prioritize tasks effectively
  • Design and implement data models and structures to support reporting and analysis needs
  • Ensure data integrity, consistency, and accuracy by validating and reconciling data from different sources
  • Conduct ad hoc analysis and exploratory data analysis (EDA) to answer specific business questions or investigate trends and anomalies
  • Generate insights and recommendations to support strategic decision-making
  • Supervised the Weekly Dashboards Development team, overseeing the creation of KPIs and metrics that aligned with project deliverables and business objectives
  • Designed and developed weekly, monthly, and quarterly Reports/Dashboards using POWER BI, focusing on Sales, Customer metrics, KPI tracking, and employee performance analysis
  • Collaborate with cross-functional teams, including IT, business analysts, and stakeholders, to ensure alignment between reporting solutions and business objectives
  • Work closely with business users to gather feedback and iterate on reporting solutions
  • Environment: Proficient in SDLC methodologies, Dynamics 365, Agile/Scrum frameworks, Java programming, Visio, Clear Quest, MS Office suite, POWER BI, Toad, Service Now, and JIRA.

Data & Business Analyst

Inland Empire Health Plan
Rancho Cucamonga, CA
05.2017 - 12.2017
  • Conducted impact analysis to assess the potential effects of current or proposed systems on business operations, ensuring smooth transitions and minimal disruptions
  • Serve as a liaison between business stakeholders and technical teams, translating business requirements into technical specifications and vice versa
  • Communicate effectively with diverse stakeholders, including executives, end-users, developers, and project manager
  • Gathered, developed, coordinated, and maintained comprehensive business requirements for various projects and systems throughout the entire lifecycle, ensuring adherence to established standards
  • Facilitated user interviews to gather requirements, analyzed gathered information, and meticulously documented requirements
  • Played a key role in integrating RESTful applications
  • Developed comprehensive test cases to validate RESTful web services using Postman, ensuring alignment with database structures and user stories
  • Executed data mapping and logical data modeling activities, leveraging SQL queries to filter and manipulate data effectively
  • Implement data security measures, access controls, and encryption mechanisms to protect sensitive data stored in databases
  • Ensure compliance with data privacy regulations, such as GDPR or HIPAA, by implementing data masking, anonymization, and auditing
  • Prioritize requirements based on business value, feasibility, and urgency
  • Collaborate with stakeholders to make trade-off decisions and ensure alignment with project objectives and constraints
  • Scheduled and facilitated all Scrum ceremonies, including sprint planning, backlog grooming, daily stand-ups, scrum reviews, product demos, and team retrospectives
  • Environment: Proficient in SDLC methodologies, SQL database management, SSIS, Agile/Scrum frameworks, Java programming, Visio for visual representation, JIRA for project management, Clear Quest for defect tracking, SQL Server 2008, MS Office suite, and MS Access.

SQL Analyst

Adrean's Hair Goods
Chatsworth, CA
11.2016 - 04.2017
  • Coordinated with the product owner post-major system releases to conduct thorough reviews of the product issues backlog, ensuring timely resolution and escalation of critical stories
  • Provided comprehensive support to both offshore and onshore teams by validating requirements and supplying essential test data derived from queries raised during daily SCRUM meetings
  • Analyze large datasets to identify trends, patterns, and correlations that provide insights into business performance, customer behavior, and operational efficiency
  • Perform data profiling and validation to ensure data accuracy and integrity
  • Played a pivotal role in defect troubleshooting and resolution by collaborating closely with DevOps, Production Support, and Customer Services teams
  • Prioritized and tested defect solutions to ensure compliance with SLAs
  • Document SQL queries, scripts, and procedures for future reference and knowledge sharing
  • Maintain data dictionaries, metadata repositories, and data lineage documentation to facilitate data governance and data lineage
  • Managed the creation and scheduling of regular and emergency releases of Change Request tickets, overseeing the successful deployment of resolved issues into production environments
  • Developed wireframe diagrams using Visio to illustrate content changes, UI/UX design modifications, and functional development stories for web-based products
  • Environment: Proficient in SDLC methodologies, Agile/Scrum frameworks, Java programming, Visio for wireframe design, JIRA for project management, Clear Quest for defect tracking, SQL Server 2008/2008 R2 and SQL 2012 for database management, and MS Office suite for documentation and communication.

SQL Reporting Analyst

United Technologies Corporation
Farmington, CT
05.2014 - 10.2016
  • Implemented optimization strategies to enhance contact center performance through ad hoc analyses, providing actionable business intelligence crucial for effective business planning and staffing strategies
  • Collaborated with management and various departments to elevate both business and technical performance, contributing to the establishment of a best-in-class inbound customer service and support channel
  • Develop and automate SQL-based reports and dashboards using tools such as SSRS (SQL Server Reporting Services), Tableau, Power BI, or QlikView
  • Customize reports to visualize key metrics, KPIs, and performance indicators for stakeholders
  • Integrate data from multiple sources, including external systems, APIs, and flat files, into relational databases using SQL-based ETL (Extract, Transform, Load) processes
  • Ensure data consistency and integrity across different data sources
  • Directed the strategic development of the inbound contact center, applying workforce management principles and overseeing the development and evaluation of Key Performance Indicators (KPIs) to ensure alignment with organizational goals
  • Environment: Proficient in SQL Server versions 2005, 2008R2, 2012, and 2014 for data analysis, Toad for database management, MS Project Plan for project scheduling, MS Visio for process visualization, HP Quality Center for quality assurance, and the Microsoft Office suite for documentation and communication.

BI Analyst

Data Redeemers Inc
Louisville, KY
07.2013 - 04.2014
  • Facilitated documentation, validation, requirement elicitation, and elaboration in an Agile-Scrum environment, ensuring smooth project execution and stakeholder satisfaction
  • Served as a liaison between business users, remote teams, and technology teams, facilitating effective communication and collaboration to streamline development processes
  • Conducted comprehensive gap-analysis, AS-IS/TO-BE analysis, and cost-benefit analysis for new projects, providing valuable insights for decision-making and project planning
  • Played a key role in data mapping, logical data modeling, and creating class diagrams and ER diagrams to visualize data structures and relationships
  • Utilized SQL queries to extract and filter data from Oracle and SQL Server databases, facilitating data processing and analysis for various projects
  • Integrate data from multiple sources, including databases, data warehouses, APIs, and flat files, into BI platforms using ETL (Extract, Transform, Load) processes
  • Ensure data consistency, accuracy, and integrity across different data sources
  • Developed wireframes and mock-ups for omnichannel projects related to customer information and catalog pages, ensuring alignment with business requirements and user needs
  • Identify opportunities for process improvement, automation, and optimization within the BI environment
  • Stay updated on emerging trends, best practices, and new technologies in BI and analytics to drive continuous improvement initiatives
  • Analyzed and organized data to create compelling narratives that supported business initiatives and ensured regulatory compliance
  • Environment: Proficient in SQL Server 2008/2005, SSRS for report generation, Visual Studio 2008 for development, Excel 2007 and Excel 2010 for data analysis, JIRA for project management, and HP Quality Center for quality assurance.

SQL Analyst

Med solutions Inc
Franklin, TN
10.2012 - 07.2013
  • Led the Migration and Consolidation project from SQL Server 2008 to 2012, playing a pivotal role in developing and implementing next-generation database systems architecture
  • Monitored the daily administration and performance of database-related systems, ensuring optimal functionality and efficiency
  • Designed SQL Server Integration Services (SSIS) packages in Business Intelligence Development Studio (BIDS) to facilitate the extraction of data from various sources such as Access databases, Excel spreadsheets, and flat files into SQL Server 2012 and 2008
  • Implemented multiple transformations provided by SSIS, including Data Conversion, Conditional Split, Bulk Insert, Merge, and Union All, to manipulate and process data effectively
  • Ensured the successful migration of database-related changes, maintaining data integrity and consistency throughout the process
  • Environment: Proficient in SQL Server 2008/2005, SSIS for ETL processes, SSRS for reporting, Visual Studio 2008 for development, MS Visio 2007 for visualization, MS Word and MS Excel for documentation and analysis.

QA Analyst

MShift Inc
Fremont, CA
09.2010 - 10.2012
  • Developed comprehensive test cases and executed them to ensure the quality and reliability of software products across System Integration, Regression, and User Acceptance Testing phases in QA, Release, and Production environments
  • Collaborated closely with Business Analysts and Developers to review requirements, resolve issues, and ensure alignment with project objectives
  • Conducted stakeholder demos to showcase testing progress and gather feedback
  • Documented and managed User Stories using Bugzilla, maintaining project requirements and technical specifications
  • Managed defects within Bugzilla and engaged with developers to address technical issues promptly
  • Prepared defect status reports for project stakeholders
  • Coordinated with front-end developers to implement business rules effectively
  • Developed stored procedures to enforce business rules at the backend during data entry, ensuring data integrity and consistency
  • Created comprehensive test plans, scripts, and facilitated User Acceptance Testing (UAT)
  • Contributed to the creation of deliverables such as user manuals, training materials, and demos to support end-users
  • Environment: Proficient in SQL Server 2008/2005, Reporting Services (SSRS), Data Transformation Services (DTS), MS Access 2003, MS Excel 2003, VB.Net, OLEDB
  • Experienced with Visio 2003 for visualization and documentation
  • Familiar with Windows 2003 Server/XP environments.

Education

Bachelor of Technology -

JNTU

Master’s in software engineering -

USA, CA

Skills

  • Agile Methodologies (Scrum, Kanban)
  • Product Backlog Management
  • Stakeholder Engagement
  • Release Planning and Management
  • User Story Writing and Prioritization
  • Sprint Planning and Execution
  • JIRA, Confluence
  • User Acceptance Testing (UAT)
  • Requirements Elicitation and Analysis
  • Stakeholder Management
  • Cross-functional Team Leadership
  • Continuous Improvement and Retrospectives
  • Project Management
  • Project estimating
  • Data Analysis
  • KPI Tracking
  • Excellent Communication
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Technical Product Owner

Charter Communications
08.2021 - Current

Technical Product Owner/ Business Analyst

Lateetud Inc.
08.2020 - 11.2020

Res IT (Axis) Release Manager

Delta Airlines
02.2019 - 03.2020

Product Owner with Reporting Analyst

Clayco Inc.
12.2017 - 02.2019

Data & Business Analyst

Inland Empire Health Plan
05.2017 - 12.2017

SQL Analyst

Adrean's Hair Goods
11.2016 - 04.2017

SQL Reporting Analyst

United Technologies Corporation
05.2014 - 10.2016

BI Analyst

Data Redeemers Inc
07.2013 - 04.2014

SQL Analyst

Med solutions Inc
10.2012 - 07.2013

QA Analyst

MShift Inc
09.2010 - 10.2012

Bachelor of Technology -

JNTU

Master’s in software engineering -

USA, CA
Abhilasha Kiranmayee