Summary
Overview
Work History
Education
Skills
Key Achievements
Timeline
Generic

Abhilasha Sidhu

Chandigarh

Summary

Senior Strategic Account Manager (5+ years of experience)

Proven expertise in customer success, relationship management, and SaaS product adoption. Skilled in leading customer-facing teams, implementing success strategies, and driving retention and growth. Experience in technical support, account management, and relationship building. Proficient in JIRA, Basecamp, Trello, Zoho.

Overview

6
6
years of professional experience

Work History

Senior Strategic Account Manager

Code Brew Labs
07.2023 - Current
  • Led and mentored a cross-functional team of 15 professionals, including junior CSMs and developers, fostering collaboration and driving alignment around customer success objectives.
  • Served as the primary escalation point for high-priority customer issues, efficiently resolving complex technical and relationship challenges to maintain client satisfaction.
  • Drove significant upsell revenue and managed critical renewal processes for enterprise accounts, consistently exceeding quarterly and annual revenue.
  • Collaborated with the product team to incorporate customer feedback into the product roadmap, ensuring development priorities aligned with customer needs and enhancing overall product value.
  • Developed and implemented comprehensive customer health scoring systems to proactively identify expansion opportunities and at-risk accounts, directly impacting renewal rates.
  • Conducted strategic business reviews with enterprise clients, showcasing value realization and identifying growth opportunities that translated to expanded contracts and high-value renewals.

Strategic Account Manager

Click Labs Private Limited
03.2021 - 07.2023
  • Assisted the clients in setting up their platform according to their business use case and ideas
  • Maintained assigned key accounts and provided ongoing client support
  • Generated company's revenue by cross sell and upsell
  • Established strong, long-term client relationships
  • Helped client to troubleshoot the technical issues as well as managing customer expectation

Business Development Manager

Click Labs Private Limited
07.2020 - 03.2022
  • Gained in-depth knowledge of the company’s offerings and the full range of products, including Yelo, Tookan, Tiger, Jungoo, and more, to effectively meet client needs.
  • Closed deals with multiple clients by demonstrating and presenting these products, tailoring solutions to customer requirements and securing long-term partnerships.
  • Maintained and updated the CRM system, ensuring accurate tracking of leads, opportunities, and client interactions.
  • Submitted weekly sales reports, providing detailed insights on pipeline status, sales progress, and key performance metrics.

Customer Success Associate

Teleperformace
05.2019 - 07.2020
  • Handled customer billing errors, researching issues in the system and working to resolve problems and inconsistencies
  • Managed the customer long-term relationship and accounts post-sales
  • Assisted with customer retention and expansion
  • Strategize to meet customer needs
  • Helped to resolve the technical issues
  • Helped company to grow with maximum customer satisfaction and positive ratings

Education

Bachelors - Business Administration

GGDSD College Sector 32

Master of Business Administration -

Narsee Monjee Institute of Management Studies
2024

Higher Secondary education -

ST. Xavier's Sr. Sec. School

Advance Diploma - Event management

GGDSD College Sector 32
04.2019

Secondary education -

ST. Xavier's Sr. Sec. School
Sirsa, Haryana
04.2014

Skills

  • Customer Success Management
  • Account Management
  • Client Relationship Building
  • Customer Onboarding & Adoption
  • Revenue Retention & Growth
  • Customer Health Monitoring
  • Technical Support & Troubleshooting
  • Team Leadership
  • Upselling & Cross-selling
  • Customer Journey Mapping
  • JIRA
  • Basecamp
  • Trello
  • Zoho
  • Basecamp
  • Trello

Key Achievements

  • Awarded as Star Performer
  • Awarded as Employee of the month
  • Awarded as Top Seller
  • Awarded For Maximum Deal Closures
  • Recognized for Customer Success
  • Management Contributed to Good Customer Service

Timeline

Senior Strategic Account Manager

Code Brew Labs
07.2023 - Current

Strategic Account Manager

Click Labs Private Limited
03.2021 - 07.2023

Business Development Manager

Click Labs Private Limited
07.2020 - 03.2022

Customer Success Associate

Teleperformace
05.2019 - 07.2020

Bachelors - Business Administration

GGDSD College Sector 32

Higher Secondary education -

ST. Xavier's Sr. Sec. School

Advance Diploma - Event management

GGDSD College Sector 32

Secondary education -

ST. Xavier's Sr. Sec. School

Master of Business Administration -

Narsee Monjee Institute of Management Studies

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Abhilasha Sidhu